[eddieong2000]

Does anyone have any good advice as to how I can work around this? Do I need a software update? Thanks in advance!

[jeffh]

Talk to your IT dept. They control the allowable attachment size. There's nothing else you can do about it. I found this information in the "Administration Guide, BlackBerry Professional Software for Microsoft Exchange, Version 4.1 SP4"
Controlling the size of attachments that users can receive on their BlackBerry devices
By default, the BlackBerry� Attachment Service in the BlackBerry� Professional Software does not limit the file size of an attachment that is embedded in a message or retrieved through a link. The BlackBerry Professional Software sends data to the BlackBerry device in packets that are no larger than 64 KB; however, the BlackBerry Professional Software can send an unlimited number of packets. To control attachment file size, you can specify a maximum file size for attachments.
Suggested file sizes for attachments

• Adobe� Acrobat� Versions 1.1, 1.2, 1.3, and 1.4 less than 2000 KB
• Microsoft� Excel� Versions 97, 2000, 2003, 2007, and XP less than 2000 KB
• Microsoft� PowerPoint� Versions 97, 2000, 2003, 2007, and XP less than 2000 KB
• Microsoft� Word Versions 97, 2000, 2003, 2007, and XP less than 2000 KB
• Corel� WordPerfect� Versions 6.0, 7.0, 8.0, 9.0 (2000), and 10.0 less than 2000 KB
• ASCII text less than 100 KB
• HTML less than 100 KB
• ZIP archives less than 2000 KB
• images less than 2000 KB
• audio less than 2000 KB
• MP3 less than 2000 KB
• Rich Text Format less than 2000 KB

Configure the maximum file size for attachments
You can change the maximum file size of attachment file formats to control the amount of memory that the BlackBerry� Attachment Service in the BlackBerry� Professional Software uses during the attachment conversion process. Consider changing the default configuration if the BlackBerry Attachment Service must respond to multiple users who request conversions for large or complex attachments (especially .pdf files and ASCII text files that are larger than 2 MB), or if it must respond to multiple users who request large or complex documents within the same period of time (0 to 10 minutes) while the BlackBerry Attachment Service processes large conversions.
1. On the server that hosts the BlackBerry Professional Software, on the taskbar, click Start > BlackBerry Server Configuration.
2. Click the Attachment Server tab.
3. In the Distiller Settings section, in the Max. File Size (Kb) column, click the value for the distiller that you want to change.
4. Type a value in kilobits.
5. Click OK.