[susan4794]

Hi All,

I am hoping you can help me, I did a search but didn't find anything.

I have an unlocked AT&T 8300 that I am using on T-Mobile network. I have both my personal and work email set up on it. On my computer at work, I had numerous folders setup under my email so when I received emails from a specific person, the rules wizard sent it to a specific folder. However, I noticed on my curve that I never received the emails that went to the different folders, so I went back to have everything go to the general inbox.

Well, today I noticed on my co-workers 8310 that he is able to view all of his folders in email. When I click view folders, I see the following folders:

Browser Messages
Missed Calls
MMS Inbox
MMS outbox
Phone Call logs
SMS Inbox
SMS outbox
SMS Sim card inbox
WAP Push Messages

I don't even have an email inbox, outbox, sent messages or deleted messages folder, which my co-worker also has those. I have never been able to look at sent messages from my blackberry because I don't have that folder.

I called t-mobile, but they said because I have an 8300 unlocked that I am using with their service, they are unable to support my phone and cannot help me.

Is there any way to get my other folders to show up? I hope what I am writing makes sense and someone can help me.

Thanks.

[Im0nY0urSide]

Hello

I am new to the BB world. I recently got a Curve 8330 from Sprint. I am also trying to figure that out. I only have personal email (AOL) set up on my BB. I cannot see any of the folders I have created. I am about to get the BES so I am hoping to find out this answer before that since I have a lot of folders set up on Outlook. Any help would be much appreciated. Thanks.

Ron

[fullmop]

I have this same exact problem. I have my BB set up to my outlook e-mail but the e-mail which is organized by rules doesn't push to my blackberry.

[fullmop]

I found this related thread which answers this question we've been having. The answer is no. I can't post the URL because I don't have 10 posts, but i will edit/copy paste what I found:








Originally Posted by kcmouli View Post
Hello, I got a BB curve couple of days ago. I like its looks. Curve is very very beautiful. That's the primary motivation to get BB actually. The UI is fine. Phone & OS seem faster. Experience is good till then.

Note - Right now, I get my email on my BB from my Exchange Server through OWA as https // mail mycompany dot com I also have a T-Mobile unlimited email add-on for 9.99 on this plan.

Here are my first observations:

1. HTML Emails dont show up properly. I read somewhere that OS doesn't support it so, unfortunately I have to pay for it ???? This isn't so in WM 6.0

Two part answer. First part is that you have to have the OS that supports it, and the T-Mobile Curve doesn't have it yet. It "should" be out soon though. Second part is that your BES needs to update and activate it as well. You won't have to pay for it, but both the server and the device need to be set up for it. If you are on BES, your system admin needs to do it, if you are on BIS, you are at the mercy of your carrier to do it.

2. Is there a way to sync with different folders in Outlook ? From my observation, BB is picking up emails that are landing in Inbox. While this is OK, in my OUtlook I may want to have a separate folder for certain emails ( say from the boss). Thus, want to sync-up Inbox & that folder. This didn't seem possible. I can do this in WM

Not possible. BlackBerry doesn't offer true IMAP, two-way sync. There is no folder breakdown, it will only receive what goes to your inbox and it will deposit them in your group Messages mailbox and the mailbox tied to that account. There is a middle man server that is in connection with your Outlook mailbox and it regularly polls the inbox, and every time it finds a new message, it automatically pushes that message to your inbox. If your mailbox is push capable, the poll happens constantly, if it is a normal POP or IMAP mailbox, the poll happens every 15 minutes and you can't change it.

3. Can it sync with Exchange server and pick-up last 'n' days of emails if I want, instead of looking forward to new ones and collecting them ? Happens with WM

It happens with WM because WM uses a "pull" system and actually syncs. BlackBerry uses a redirecting "push" system, so the answer is no. It will only send new mail to you and the only way to get old mail is to resend it to yourself. On the flip side, it won't automatically delete messages from your device mailbox after 'x' days either. That is either good, or bad, depending on your personal feelings.

4. 2 way sync of emails isnt happening. i.e. if I get an email both in Outlook and BB, then I read it in Outlook, I would like BB to show that it is read. Same thing should happen if we delete an email from Outlook. Again, there are 3rd party software for this but it is not yet a core scenario for phone+OS centered around bringing email to people ???? This happens with WM

Again, this is because it is a different system. The BB doesn't support true IMAP because of the way it is setup. To make up for it, you have the option to enable Wireless Reconciliation, which allows you to delete a message on the handheld and have it also be deleted on the server mailbox. Showing it as read requires true IMAP support, if I am not mistaken, and as such isn't possible over BIS.

I am not trying to convey that WM is better but my shock that these things aren't in BB. I have been WM user for last 2 years.

Is Blackberry committed to helping BB ISVs & ecosystem by not implementing these features and having users buy such necessary software as add-ons ?

If there are solutions to my problems with some tricks or with any free software let me know.

Thanks.

BlackBerry devices have never had these features just because they work differently. Their strong point isn't two way mail syncing, but fast and secure delivery of mail in a very, very battery efficient environment. A middleman server does all the mailbox polling so it saves the device the trouble of having to regularly open a connect to look for mail, and then terminate the connection. Things you have asked about have been asked about for a long time, so they "might" be coming; I wouldn't hold my breath for them though.