From your desktop hold down shift & type E A C E - you will not see what you type. Look for the vendor ID number and post it here as someone may know which carrier the device came from if they recognize the number.
If you did not get the device from that carrier they are not obliged to give you any support.
Start a new thread with your problems and you will get assistance from someone here on CB!
Posted from my CrackBerry at wapforums.crackberry.com