Help! Keyboard/Trackball backlight won't turn off

**SleepyMonkey** · 05-29-2008, 07:26 AM

Hey-
for some reason my trackball and keyboard backlight will not shut off - even when I turn my phone completely off. I have done a battery pull several times, and have checked the settings in Options>Screen Keyboard (backlight timeout set for 30 seconds, Automatically dim backlight is set to on). Does anyone have any ideas on how to fix this?

Thanks for your help,
Mike

**naviwilliams** · 05-29-2008, 07:36 AM

You didn't install an application that would override the screen & keyboard settings, did you?

**SleepyMonkey** · 05-29-2008, 07:37 AM

no, I haven't installed anything recently. It's really strange - and battery draining!

**SleepyMonkey** · 05-29-2008, 11:30 AM

^^bumpers^^

Posted from my CrackBerry at wapforums.crackberry.com

**galantnole** · 05-29-2008, 11:45 AM

I don't know the capabilities of doing so w/ the Curve as of yet, but have you tried doing a soft reset?

**latina berry** · 05-29-2008, 12:10 PM

Just pull the battery for 1 minute, and put it back in.

**Pete6** · 05-29-2008, 12:18 PM

The Curve has a low light sensor up with the LED at the top right side of the device. If this get covered up or, you live like a spelunker, then the backlight will stay on.

If you live like a normal person (out in daylight, what???) then covering the LED with your thimb should bring the backlight on.

If this does not happen then there is probably a fault with your phone.

One last thing to try is to do a Backup using Desktop Manager. No goto Options, Security Options, General Settngs and press Menu, select wWipe Handheld.

Once complete, connect to Desktop Manager and do a Restore.

**SleepyMonkey** · 05-29-2008, 12:24 PM

thank you for your help Pete6 - I may do the wipe if nothing else happens. I'm on hold with RIM now. One reason that I don't think it's the sensor is that my screen still dims/brightens based on the light in the room... it's just the trackball and keyboard lights that are not dimming or turning off.

**Pete6** · 05-29-2008, 12:35 PM

Whatever else you do, make sure that yo have a working Backup before you wipe your phone.

**SleepyMonkey** · 05-29-2008, 07:14 PM

well, thanks folks. A good backup is a friend indeed! The solution: get it swapped for a new blackberry for free!. I'm pretty psyched to have a new one, but it just sucks that I have to buy another invisible shield. oh well, could be worse. All my shiot is back on the new one and I'm up and running again.

Thanks again & woofchakka

Mike