help can't change blackberry password

[agula001]

just tried to turn off my blackberry password and i noticed that there is a red lock box next to it. my bb doesn't give me the option to change the password. does anyone know how to fix this?

[lastraid]

If you are BES server though work, then you will talk to IT dept. If not then it might be left over IT policy if it was on BES. DO a sarch for how to remove an IT policy. NOw if you are still on a BES, this will do you no good

[agula001]

thats the funny thing because i have never been on bes? hah

[lastraid]

Did you buy the device new or used?

[Sith_Apprentice]

Go to options > security options > general settings > and scroll to the the bottom. It says IT policy name and date.

[wynnemelvin]

Originally Posted by agula001

just tried to turn off my blackberry password and i noticed that there is a red lock box next to it. my bb doesn't give me the option to change the password. does anyone know how to fix this?

Ok on your device go to your options< media card< look at the encryption mode and make sure you change it back to none... if u leave your encryption to device or any other option then it will not allow you to change the device password.... now once you have done that then go back to your options< security options< general settings< and now u should be able to change it...

[agula001]

Originally Posted by wynnemelvin

Ok on your device go to your options< media card< look at the encryption mode and make sure you change it back to none... if u leave your encryption to device or any other option then it will not allow you to change the device password.... now once you have done that then go back to your options< security options< general settings< and now u should be able to change it...

melvin your awesome! that fixed the problem. thanks alot!