[Nina Nuerotic]

I bought a refurbished BB Curve off ebay (AT&T model) and right now I am trying to start it up for the first time. I referred to the Getting Started Guide and inserted my microSD card and my AT&T SIM card, then put the battery in. As soon as I installed the battery, the phone turned on, and an hourglass icon appeared on a white screen. The hourglass spun for several minutes, and then an error screen popped up "JVM Error 102" with an option to "reset". I clicked Reset, but this just makes my phone go through the same cycle. I would really appreciate any help. I am a first time BB user and am completely lost. I really hope there isn't something wrong with my phone.

*Edit* I tried removing the SIM card and microSD just to see if anything different would happen, but I am getting the same error.

[chaz_cb]

Check this out, and follow the directions:
JVM Error 102

Hope it helps.

[amazinglygraceless]

Software locations, in case you didn't get a CD

Operating System

Desktop Manager

Instructions

[Nina Nuerotic]

I did get a CD, I guess I should install it first? and then connect the BB to my computer?

[amazinglygraceless]

I did get a CD, I guess I should install it first? and then connect the BB to my computer?

Yup and then follow the advice in Chaz's link. And make sure the OS is installed on the computer you are working from.

[Nina Nuerotic]

thanks, installing now, I'll keep you guys updated

[amazinglygraceless]

thanks, installing now, I'll keep you guys updated

Please do.

BTW Welcome to CB.

[Nina Nuerotic]

I connected my BB to the computer, but the software says "Disabled". It's not acknowledging that the BB is connected.

[amazinglygraceless]

Go to connection settings and make sure it is set to USB-PIN XXXXXXXX

[Nina Nuerotic]

Ok, I am following the directions on the link that Chaz posted, and I am currently at Application Loader. I am at the screen where it says "Application Name". Underneath that it says" The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator."

[Nina Nuerotic]

Go to connection settings and make sure it is set to USB-PIN XXXXXXXX

thanks it is showing as connected now. the BB has a connection screen with icons of the computer and phone.

Now I just need to find the right software to install...I'll check out the other links in this post

[amazinglygraceless]

thanks it is showing as connected now. the BB has a connection screen with icons of the computer and phone.

Now I just need to find the right software to install...

Good, now you should be able to follow those steps and get up an running.

[Nina Nuerotic]

I apparently need to install an application, but I'm not sure which one. I checked out the software links, but I'm kind of lost. Any more ideas? Thanks for helping me guys

[amazinglygraceless]

OK, I know you've installed Desktop Manager (DM) but did you install the Operating system? You have to do that.

[Nina Nuerotic]

Is the Operating System installation on the CD?

[amazinglygraceless]

Should be. but it will probably be old. Scroll up in my thread and check my first post for the latest one.

[chaz_cb]

Here is where to get the Operating System download:
https://www.blackberry.com/Downloads...E4F82F9F00E7D4

[Nina Nuerotic]

Ok, I clicked the link Operating Systems, and the page asked for what kind of software I wanted to download, so I picked my phone model and I have a page that says this. this should be the right software??


Software For BlackBerry Curve 8310 (TM)

BlackBerry Handheld Software v4.2.2.351 (Multilanguage)

Package Version: 4.2.2.351
Consisting of:

* Applications: 4.2.2.194
* Software Platform: 2.5.0.44
* File name: 8310M_PBr4.2.2_rel351_PL2.5.0.44_A4.2.2.194_TIM.ex e
* File size: 97.25MB

[amazinglygraceless]

Perfect, that's the one you want.

[Nina Nuerotic]

Thanks, it's halfway done downloading now. What should I do with it once the download is complete? Just bring it into the Application Loader?

[amazinglygraceless]

Click the exe to install, once its done
go to C:\programs\common files\reasearch in motion\apploader and delete a file called "vendor.xml"

Do this before connecting your BB to load the OS.

[Pete6]

amazinglygraceless: I wrote this a few days ago. Please look at it BEFORE you try itbut it will take all the pain out of the file deletes and memory hassles. It will get you 4Mb extra mamory.

I post it here because it may help the user you are helping.

It's your call though.

I have set it up for 4.2.2.194 on and 8310.

[amazinglygraceless]

amazinglygraceless: I wrote this a few days ago. Please look at it BEFORE you try itbut it will take all the pain out of the file deletes and memory hassles. It will get you 4Mb extra mamory.

I post it here because it may help the user you are helping.

It's your call though.

I have set it up for 4.2.2.194 on and 8310.

Pete, I saw and downloaded that and have actually used it on 2 BB in my office.
I was just trying to keep it simple for our frazzled little newbie (No offense Nina )

And BTW my friends call me Ken. I'd like you to.

[Pete6]

Hi Ken, This is a new 'release'. You are right, it may not be appropriate here. Gimme feedback if you want.

Pete

I'm out of here you 2 are doing a great job.

[Reed McLay]

Nice work Pete, there is a Put it back command file, just in case.