[JBinGulfShores]

I am replacing my world edition with a curve and the switch device keeps giving the error "fatal error" when I hit the last step which is putting the settings on the new device.

After a lot of tie spent, it appears that the new phone is not recognized by the desktop manager (as being connected) My computer does recognize the media card installed in the new device though.
Is it possible the port is just turned off somehow?
I chose detect port and reduced the connection speed and neither made a difference and the device was still not found.

I just reloaded desktop manager and it still does not work?
I'm betting this is something obvious that i'm overlooking
Any ideas would be appreciated!

[skullgame45]

On DM, have you gone to Options and connected it?

Posted from my CrackBerry at wapforums.crackberry.com

[amazinglygraceless]

Also, have you installed the OS for your new phone onto the PC.

[JBinGulfShores]

Yes,
No matter which port I choose I get "device not found"
Have I somehow turned off the USB port on the new BB?

Wait, I have to choose to turn the media storage on or off at each time I connect the new BB.

A.G.
I'm not sure what that means?

[amazinglygraceless]

The OS - Operating System is the software that controls your
phone. Normally for DM to work properly it has to be installed on
your PC as well.

What is the new phone?

[JBinGulfShores]

Well the old phone was a world edition and the new one is a curve #8330
they both are very recent and used the same DM software

[amazinglygraceless]

DM - Desktop Manager is completely separate and different from
the OS - Operating System

You can download your OS here. Have the file save to your
desktop so it is easier to find. When the d/load is complete
double click the icon on your desktop and let the file install.
When that is done try running the device switch wizard again.

[JBinGulfShores]

Thanks for the link.....it may take a while to DL

[cain0013]

One more thing to try. On your PC- Go into Control Panel > System >Device Manager. If the BB is listed in the USB ports with an error(! Exclamation point) uninstall the device and then right click and have windows scan for hardware changes. It will detect the BB and then DM will recognize your device.

Posted from my CrackBerry at wapforums.crackberry.com

[amazinglygraceless]

No problem. And Welcome to Crackberry

[exelant]

One thing to remember is that the USB drivers can be easily corrupted - perhaps just the one for your Curve. The solution is to download and install new drivers, or simply go to BlackBerry and download a new DM and install it. Always download, select save and save it to your PC, then install it. It should find your back up to do the device switch for you. 4.7 is the newest DM, but I personally like 4.6. Good luck!

http://na.blackberry.com/eng/support...load_sites.jsp

Posted from my CrackBerry at wapforums.crackberry.com

[JBinGulfShores]

You guys ROCK!

Its good as new (in fact a clone of the old one

[amazinglygraceless]

That is just fantastic. Welcome to our little family.