So I've been at the computer trying to resolve this problem all day and still nothing. I have a 8330 with 4.3 OS and am trying to upgrade to 4.5 OS from Sprint. I understand the process however I am having trouble having my PC recognize the phone when it's plugged in via USB. When I plug in my sisters BB Pearl, the Desktop manager recognizes it immediately but when I try my phone, it says "No Device Found". The USB port in the phone is working perfectly since it does charge while plugged into the PC. Any suggestions?
Alright, installing 4.6 as we speak however, I can't understand why the pearl connects but my curve doesn't. Is there any settings in the phone which I should check? I believe everything is default for the most part.
I tried using my PC laptop running Vista as well and even w/o the DM software running, it is not recognized. I don't get a "found new hardware" notification. When I try the same on my sister's pearl, I get the found new hardware prompt right away. Tried battery pulls, uninstalled and reinstalled DM 4.6. Deleted the drivers and found nothing for my curve thru Windows. Only thing my phone does is charge when plugged into USB drive. Is there a sync setting on the phone or anything?
i have the same problem. I uninstalled the 4.7 and installed 4.6 and still no luck. the usb works because it's charging the phone, but it's still not recognizing it.
I'll try loading the 4.6 on another computer and see what happens, but other than that, i don't know what else to do. someone was saying to install the latest USB Driver Package...but i don't know what that is and how to do it.
:sigh: now i'm stuck with a phone with NO information because I had to get a replacement of my old one and had to connect to DM to restore my info.
well, i tried my second computer at home, loaded DM 4.6 on it and it still wasn't recognized. does anyone happen to know why this could be? my phone is fine, but it just won't be recognized at all by my computer. this is becoming extremely frustrating because NOW i have no way of restoring ANY of my previous info....
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