1. fmvela's Avatar
    Hello,

    A couple of days ago, I upgraded my 8330 with the official Verizon 4.5 OS. I went to the Docs2go website on my device's browser and it says that I have the program already on my BB. The only problem is that I can't find it on my device!!!

    Any suggestions?
    11-07-08 09:48 PM
  2. rachel0179's Avatar
    Already had it on your BB, or already have the opportunity to add it via DM, where it probably is..?
    11-07-08 09:50 PM
  3. fmvela's Avatar
    I looked in my BB 8330 and my DM, but haven't found it. Where could it be?
    11-07-08 09:58 PM
  4. rachel0179's Avatar
    So under DM, then app loader, application selection, its completely not in there?

    What version of DM do you have..
    11-07-08 10:01 PM
  5. fmvela's Avatar
    I have the apps on already on my Berry, just no Docs2go....so sad.
    11-07-08 10:03 PM
  6. rachel0179's Avatar
    What Im trying to get at though LOL

    on your BB.. under options, applictions, is it even listed there.. no.. then its not on your device..

    Now on yur desktop manager.. see what I posted above to find it in there.. scroll down to find it, and put a check mark in the box, then hit next for installation...
    11-07-08 10:13 PM
  7. fmvela's Avatar
    I looked and it does not appear on my DM app loader. Btw, I have DM 4.5....
    11-07-08 10:16 PM
  8. rachel0179's Avatar
    hmmmmm....


    Options, applications (on your BB) its not there either?
    11-07-08 10:18 PM
  9. editionfws's Avatar
    also make sure the icon isnt just hidden!
    11-07-08 10:21 PM
  10. fmvela's Avatar
    Unfortunately, I have nothing. I looked everywhere. Did I get totally ripped off?
    11-07-08 10:24 PM
  11. rachel0179's Avatar
    No, you didnt, there is something we have missed...

    *thinking*..

    In yur DM, the new apps or stuff you didnt see with the old OS, do you see new changesor the app loader info looks longer than when you had 4.3
    11-07-08 10:38 PM
  12. exelant's Avatar
    Unfortunately, I have nothing. I looked everywhere. Did I get totally ripped off?
    Did you have it before your most recent upgrade to 4.5?
    11-07-08 10:38 PM
  13. fmvela's Avatar
    No...I didn't think it was available for the 4.3 OS....
    11-07-08 10:39 PM
  14. exelant's Avatar
    Did you go to DM>Apploader>click Update Applications>Advanced and look there for Docs to Go? If it is there, you need to click the box next to it and click next.
    11-07-08 10:43 PM
  15. exelant's Avatar
    No...I didn't think it was available for the 4.3 OS....
    It wasn't, I was checking to see if you upgraded from an older 4.5. If it isn't in the advanced box, there's one other place to look so check.
    11-07-08 10:44 PM
  16. fmvela's Avatar
    Yes I did...unfortunately, no dice. Not in the App Loader.
    11-07-08 10:45 PM
  17. fmvela's Avatar
    Nope...not there. I just downloaded the "standard" edition. Will I have to pay for that?
    11-07-08 10:55 PM
  18. exelant's Avatar
    Yes I did...unfortunately, no dice. Not in the App Loader.
    You upgraded from an earlier 4.5? Then open DM, click back up and restore, Click Advanced, click on File over the left hand box, select the most recent back up from you previous 4.5 OS, go down the list and select Docs to Go, click the arrows between boxes to put it in the right hand box, click yes to replace.
    11-07-08 11:00 PM
  19. exelant's Avatar
    Check for the free one first. Did you find it in restore's advanced?
    11-07-08 11:02 PM
  20. fmvela's Avatar
    I just went to the Dataviz website and downloaded the "standard" edition. That is what I am supposed to have, right?
    11-07-08 11:13 PM
  21. exelant's Avatar
    [QUOTE=fmvela;934715]I just went to the Dataviz website and downloaded the "standard" edition. That is what I am supposed to have, right?[/QUOTE

    I'm not sure, I followed the link from my device's copy from the upgrade. If they don't charge you and it has excel, I'm sure it is. I am still curious if Docs to Go was in your backup copy, did you make a backup copy just before you upgraded?
    11-07-08 11:18 PM
  22. fmvela's Avatar
    Unfortunately, I upgrade for Verizon 4.3 to Verizon 4.5. Docs2go was not in any previous version that I had. I looked all over and was still unable to find it.

    Thanks for all of your help. We'll see if my docs2go version "dies" after 30 days.

    Docs2go was supposed to be part of the Verizon OS 4.5 upgrade, right?
    11-07-08 11:22 PM
  23. exelant's Avatar
    Yes it is, I am sorry, I though you said you upgraded from a previous version of 4.5. When one already has Docs to Go, it sometimes gets erased when you use apploader. There's a work around for that, but if you had upgraded from a previous 4.5, docs to go would have been in the backup file. I don't know why it wasn't there in 4.5 for you. This is the first time I have heard of that with a good download and install of 4.5.
    11-07-08 11:27 PM
  24. exelant's Avatar
    When you looked in apploader for docs to go to check and install, did you see documents to go?
    11-07-08 11:33 PM
  25. exelant's Avatar
    I read Verizon may not include D2G, here:

    http://forums.crackberry.com/f95/doc...go+verizon+4.5

    I read Verizon may not have docs to go. If it doesn't, you can select the Bell South version of 4.5.0.77 here instead.;0 If you do decide to change OS's at some point and it's to the same version, let me know via pm. There are a couple of things you need to do to make it install> I'll talk you through them.

    https://www.blackberry.com/Downloads...C9D4DB0C6BBE45
    11-07-08 11:43 PM
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