| | 06-20-2011, 05:19 PM Thread Author #1
Computer does not recognize at all - no "found new hardware"
I just got a Curve 8330 - I haven't activated it, just thought I would plug it into the computer to set it up with Blackberry Desktop Software. Now when it's plugged into the wall charger, it will show it is charging, but when it is plugged into the computer, it will show charging for about 3 seconds and then the charging symbol will disappear. If you disconnect it and reconnect it, the same thing happens. Blackberry Desktop Software is already installed, so the drivers should be there if the computer could recognize the phone, but absolutely nothing happens at all on the computer when it is plugged in. Every device, when you plug it into a Windows computer, should at least say "found new hardware", even if it can't find the right drivers, but the computer doesn't read that it's plugged in. I've tried it on multiple USB ports, two separate computers, tried restarting the computer, there's an SD card in the phone which it is reading properly, USB Mass Storage support is on. Also already done a Wipe Handheld in case it was software related, but there was no change. It seems like it would be the USB port itself, but it charges just fine! Anyone know what's going on?