Caller I'd is done on the handset I thought. It matches the incoming number to contacts. Or are you saying you are not getting the number from the carrier? If no I'd try reloading OS. Otherwise call carrier.
Posted from my CrackBerry at wapforums.crackberry.com
when a call comes in it now only shows the number and no longer the name of the caller so unless I recognize the name....this is a business phone and now it is a real pain. after the call is complete and I look in the call log, it shows the call by the persons name then.