06-13-09 02:02 AM
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  1. virgmb's Avatar
    virgmb
    Everytime I preform a soft reset (battery pull)
    I receive a message screen that states, "You Have Changed Devices., Do you Want to Let BBM contacts know? When I reply yes, it erases all of my contacts and re-invites them to join my bbm contact list. Does anyone know how I can prevent this from happening?

    Posted from my CrackBerry at wapforums.crackberry.com
    06-12-09 05:16 PM
  2. jeffh's Avatar
    jeffh
    Retired Moderator
    I started having this problem when I upgraded from 4.2.2.196 to 4.5.0.138. It persisted when I subsequently upgraded to 4.5.0.160. There is some information about the problem in the 4.5.0.160 thread in the 8830 forum. Having Content Protection Enabled appears to be part of the problem. If you have Content Protection enabled, and your IT Policy will permit you to disable it, try doing that. Disabling CP solved the problem for a few users who could disable it.
    06-12-09 10:12 PM
  3. faf224's Avatar
    faf224
    JeffH nailed it.

    Go to Options/Security Options/General Settings and put Content Protection on disabled. I figured this out with a customer one day somehow lol.

    It's worked all 5-6 people I've encountered since also.
    06-13-09 12:55 AM
  4. virgmb's Avatar
    virgmb
    Originally Posted by JeffH
    I started having this problem when I upgraded from 4.2.2.196 to 4.5.0.138. It persisted when I subsequently upgraded to 4.5.0.160. There is some information about the problem in the 4.5.0.160 thread in the 8830 forum. Having Content Protection Enabled appears to be part of the problem. If you have Content Protection enabled, and your IT Policy will permit you to disable it, try doing that. Disabling CP solved the problem for a few users who could disable it.
    Posted from my CrackBerry at wapforums.crackberry.com

    Posted from my CrackBerry at wapforums.crackberry.com
    06-13-09 01:50 AM
  5. virgmb's Avatar
    virgmb
    Thanks Jeff for the advise. I will Disable CP, and see if this resolves the issue.
    Virgmb

    Posted from my CrackBerry at wapforums.crackberry.com
    06-13-09 01:52 AM
  6. virgmb's Avatar
    virgmb
    Originally Posted by faf224
    JeffH nailed it.

    Go to Options/Security Options/General Settings and put Content Protection on disabled. I figured this out with a customer one day somehow lol.

    It's worked all 5-6 people I've encountered since also.
    Posted from my CrackBerry at wapforums.crackberry.com

    Posted from my CrackBerry at wapforums.crackberry.com
    06-13-09 02:00 AM
  7. virgmb's Avatar
    virgmb
    Thanks faf224 for the advise & proceedure. I give it a try. Virgmb

    Posted from my CrackBerry at wapforums.crackberry.com
    06-13-09 02:02 AM
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