8330 shuts down while watching video

[ffeone]

My 8330 locks up and shuts down anytime I start watching videos that i have recorded. It occurs on any video and not just a certian one. My red LED light comes on and stays on, the screen goes black, and the key board gets really dim. After about a minute it will power off and power back on. Sometimes i have to do a battery pull before it will come back on.

Any help would be great

Thanks

Terry

[walford2542]

I have had the same problem recently...curious as well

[WhosToBlame]

Make sure the phone is updated to latest OS and not beta as they tend to be really buggy.

[rikenco]

Any real answer to this? Mine does the same and has since I have had it. (over a year). The software is up to date and is the vendor release, not beta. Thanks.

[jeffthehammer]

I had the same problem with music files and random apps. It turns out I had to reformat my memory card. I copied all my music and ringtones and stuff I wanted to my PC. Then I erased the card and firmatted it in the phone. Options/advanced/mediacard/ hit the menu key and format. Then.....IMPORTANT.....on your PC enable viewing hidden files and folders. Now you should see bbthumbs.dat files in your media you copied over. Delete them in the folders that appear and copy your music or whatever back onto your memory card. My phone has not reset since.

Posted from my CrackBerry at wapforums.crackberry.com

[jeffthehammer]

never mind........it worked for the media files but just reset now. I'm at my wits end. I'm going in tomorrow for a new phone.