8330 can't get past verifying security screen

dcb06f · Thread Author #1 05-15-2009, 12:00 AM

I've been at this site a bit lurking around, but I am in need of help.

Today after playing golf my blackberry was black. I cannot get the screen to appear with any buttons. I have rebooted and unplugged the battery a number of times. It loads up with the white hourglass screen, then my theme, but every time it gets to "verifying security" it immediately goes black, and I can't do anything. The LED light is still flashing.

I've searched a bit for ideas to fix this but I'm not greatest w/ blackberry. Sorry if this is a double post. Any ideas? Thanks a ton in advance. You all are great

Iceman · #2 05-15-2009, 12:03 AM

Do you have the Desktop Manager software installed on your pc? If so plug in your berry and see if DM recognizes your device. If not then is your battery okay? If that is good it might be nuked. If that's the case follow the link in my signature on how to recover a dead blackberry.

dcb06f · Thread Author #3 05-15-2009, 12:14 AM

Thanks for the fast response,
Desktop Manager is installed. It did recognize my blackberry. My battery has never had any problems . Do you think I should check this out? I did enable the password function on my phone just a few days ago.

xliderider · #4 05-15-2009, 12:17 AM

If you haven't done any recent backups, now is the time to try to back everything up.

Posted from my CrackBerry at wapforums.crackberry.com

Iceman · #5 05-15-2009, 12:18 AM

Okay have you tried to boot it since you plugged it into the pc? Enabling the password options should not have made it do what your saying. I would double check your battery first...

xliderider · #6 05-15-2009, 12:20 AM

If you do have a recent backup, you can try doing a Restore to see if it brings your BB back to a state that will allow it to reboot completely.

Otherwise, you will most likely have to reload the OS.

Posted from my CrackBerry at wapforums.crackberry.com

dcb06f · Thread Author #7 05-15-2009, 12:21 AM

Roger that...

I backed everything up.

Same exact thing happens when I booted it plugged into the computer. I will have to check on my battery tomorrow.

I borrowed my friends phone, and I called mine. The funny thing is my phone will still pop up and ring, the screen will even tell me who is calling, but I cannot answer...

Iceman · #8 05-15-2009, 12:24 AM

rider makes a good point about the backup. If DM recognizes it you can attempt a restore like he said. If that fails well I don't have to repeat him. It is not difficult to reload OS and we can help you with that too...

xliderider · #9 05-15-2009, 12:25 AM

Did you make any recent backups or upgraded the OS lately?

If you have, we can try to restore your BB with a backup file on your PC.

Posted from my CrackBerry at wapforums.crackberry.com

dcb06f · Thread Author #10 05-15-2009, 12:27 AM

I didnt upgrade or do any backups prior to when the screen first blanked out.

I did a back up after I learned of the problem.

I know ****-poor planning...

xliderider · #11 05-15-2009, 12:29 AM

Ok then. Do you want to reload the latest official OS from Vzw, or do you want something better?

Posted from my CrackBerry at wapforums.crackberry.com

dcb06f · Thread Author #12 05-15-2009, 12:33 AM

you tell me .... it says genius under your name, and newbie under mine...

xliderider · #13 05-15-2009, 12:37 AM

Alrighty then, download and install the software for the 8330 here:

https://www.blackberry.com/Downloads...BB765225CE8C0E

After you download the file, double-click on it and it will load the OS to your PC.

Then follow the instructions for upgrade/downgrade procedure in my sig to load the OS on your BB. Follow the Advanced procedure, starting from step #5 and disregard everything after step #6. Post back here for further instructions.