[pealja]

Hey guys, my 8320 has developed an annoying issue

the camera no longer works..... everytime i open the camera app, the area that should capture the picture is black. Video Camera doesnt work either

i have done 11ty billion battery pulls, tired resetting the device... same...

also ive realised a new icon appeared to the lower right.....

HELP!!!



STRANGE ICON

[bmcclure937]

That "strange icon" appears when something is obstructing the view of the camera.

For example, if you put your finger in front of it, etc etc.

Obviously, this is not your problem because you would have realized that. I would assume it is a problem with the camera hardware. The lens may be damaged or something.

Did this randomly occur or did you install a new OS? Did you drop the device? Have you checked to make sure the lens is not blocked by something?

Hope that helps...

[amazinglygraceless]

Isn't that the icon that shows when you are in a low light
area.

[pealja]

That "strange icon" appears when something is obstructing the view of the camera.

For example, if you put your finger in front of it, etc etc.

Obviously, this is not your problem because you would have realized that. I would assume it is a problem with the camera hardware. The lens may be damaged or something.

Did this randomly occur or did you install a new OS? Did you drop the device? Have you checked to make sure the lens is not blocked by something?

Hope that helps...

i've never dropped the device..... no recent updates either..... cam was working fine even yesterday

[central]

I know of several people who have had this problem including myself.

Look at the lens and see if it looks off centered. Take something and push on the rubber coating around the lens to center it back up. Some people say that they could hear the lens pop back into place. Myself, I couldn't.

This should be the fix.

[pealja]

I know of several people who have had this problem including myself.

Look at the lens and see if it looks off centered. Take something and push on the rubber coating around the lens to center it back up. Some people say that they could hear the lens pop back into place. Myself, I couldn't.

This should be the fix.

had this issue before with my 8100, but i got an error message then that says "unable too start camera, close all other apps"

this gives no error, and i have been tryin to 'align' the camera all day

[rajua99]

i am also having the same problem. i can also see that new icon at the bottom right hand corner. my phone is 3 days old. when i try to take photos it takes multiple shots and there will be white back ground screen without doing any thing.......

Can you tell me how to reset the phone please

[pealja]

my camera worked earlier, took one picture, then it was gone again

[rajua99]

my camera worked earlier, took one picture, then it was gone again

This solution worked for me...Try this and let me know whether it is working or not for you. This solution is from one of the postings on this forum....

This worked for me:

1- Go to your Internet browser.
2- click menu.
3- Select Options.
4- Select Cache Operations.
5- Clear everything there, all contents, Pushed Content and Cookie Cache.
6- Reboot the phone.

Good Luck

[central]

had this issue before with my 8100, but i got an error message then that says "unable too start camera, close all other apps"

this gives no error, and i have been tryin to 'align' the camera all day

My 8310 gave no error either. Just a black screen. I could snap a picture and could hear the camera shutter work but nothing happened. The lens didn't really look off centered either. I just pushed on the lens a little and it started working.

Hope you get it figured out.

[pealja]

This solution worked for me...Try this and let me know whether it is working or not for you. This solution is from one of the postings on this forum....

This worked for me:

1- Go to your Internet browser.
2- click menu.
3- Select Options.
4- Select Cache Operations.
5- Clear everything there, all contents, Pushed Content and Cookie Cache.
6- Reboot the phone.

Good Luck

this worked..... i still see the symbol, however the camera works.... thanks alot

[dsmithxxl]

moved the lens as suggested in this thread - it worked beautifully! thanks!!

[jmlampert23]

that icon has nothing to do with weather or not somehting is in the way of the lense. it is on mine and mine works fine