Replace broken 83501

[GDR1111]

My company is sending me a new 8350i because the keypad and rollerball isn't responsive. My current blackberry is synced with my company email and calendar, can I just swap out the sim card or does it have to be programmed all over.

[Motorcycle Mama]

If you are on a BES, you will need to have your Administrator give you a new activation for the new device.

[GDR1111]

What is a BES? I am not an IT guy and I am trying to avoid dealing with him because he will take three weeks to respond to any request I have.

[Motorcycle Mama]

BES = BlackBerry Enterprise Service

Is your device connected to your employer's server?

If you are on a BES, you cannot activate the device without your administrator.

[b1gbleu]

Backup the new phone 1st. Then backup your phone with desktop manager. swap sim cards. restore the old phone's backup to the new phone.

[GDR1111]

How do I back up the phones. Do I need to install the blackberry software on my computer? I never did that.

[MSIXTEEN]

Yea you need desktop manager or bbsak. Desktop manger cane be downloaded from bb.com and is a more user friendly. It pretty much walks you though the whole backup restore process

Posted from my CrackBerry at wapforums.crackberry.com