Phone doesn't ring that long, can that be changed? - Page 2

bow40 · #16 06-12-2009, 01:55 PM

Bs. Try again. And if not call and keep trying

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Casper34 · #17 06-12-2009, 03:14 PM

Call. If that CS rep don't do it call back. It can be done. Keep calling until someone does it.

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The Monsoon · #18 06-13-2009, 06:36 PM

Sorry I didn't see this earlier!!! I'll post my conversation soon...I hate CS!!!!

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The Monsoon · #19 06-13-2009, 06:42 PM

Ok, like I said....

our session ID is 6326650.
Time Details
06/09/2009 06:32:52PM System: "Please hold and the next available agent will be with you shortly."
06/09/2009 06:33:02PM System: "Hi! Thanks for waiting. Because we take your security and privacy very serious, please be prepared to provide your account PIN or password or security answer."
06/09/2009 06:33:14PM System: "Thanks for your patience. We look forward to chatting with you."
06/09/2009 06:33:16PM System: "While you wait, did you know you can check usage information or review your account balance at your convenience at sprint.com? It's fast, easy and available 24 hours 7 days a week."
06/09/2009 06:33:18PM System: "Log in at Sprint.com and look for the ???My Phone and Plan??? section, then click ???Usage Details???. Please continue to wait???the next available specialist will be with you shortly."
06/09/2009 06:33:26PM System: "."
06/09/2009 06:33:46PM System: "Thanks again for your continued patience. Rest assured we???ll get to you as soon as we can. In the meantime please understand that Sprint takes protecting your privacy very seriously."
06/09/2009 06:33:48PM System: "To ensure account privacy, account holders are to create a 6-10 digit PIN to use to access their accounts when dealing with Customer Care or visiting a retail store."
06/09/2009 06:33:50PM System: "Go to Sprint.com/pin today and establish your PIN. Please continue to wait???the next available specialist will be with you shortly."
06/09/2009 06:33:52PM System: "."
06/09/2009 06:34:13PM Session Started with Agent (Danielle C)
06/09/2009 06:34:13PM System: "Thank you for contacting Sprint. My name is Danielle C. How may I assist you today?"
06/09/2009 06:34:43PM Lindley: "I would like to extend the ring time on my phone, **********-**********-**********"
06/09/2009 06:36:03PM Agent (Danielle C): "I will be more than happy to assist you today."
06/09/2009 06:36:14PM Lindley: "Great"
06/09/2009 06:36:21PM Agent (Danielle C): "May I please ask your first and last name for security purposes?"
06/09/2009 06:36:29PM Lindley: "Michael Lindley"
06/09/2009 06:37:47PM Agent (Danielle C): "May I please have the mobile number that you are inquiring about?"
06/09/2009 06:38:02PM Lindley: "**********-**********-**********"
06/09/2009 06:39:40PM Agent (Danielle C): "For security purposes, will you please provide me with the **********-********** digit PIN number in order to access your account?"
06/09/2009 06:39:58PM Lindley: "****************"
06/09/2009 06:41:50PM Agent (Danielle C): "Thank you. One moment please while I access your account."
06/09/2009 06:44:21PM Agent (Danielle C): "Thank you."
06/09/2009 06:47:31PM Agent (Danielle C): "One moment please while I extend the ringtime for line **********."
06/09/2009 06:47:42PM Lindley: "ok, thank you"
06/09/2009 06:50:50PM Agent (Danielle C): "Please power the device off and then back on for me."
06/09/2009 06:51:02PM Lindley: "alright"
06/09/2009 06:53:30PM Lindley: "it's powering back on now, is everything done?"
06/09/2009 06:54:09PM Agent (Danielle C): "Yes, I have extended the ringtime for you today."
06/09/2009 06:54:23PM Lindley: "ok, thank you"
06/09/2009 06:54:25PM Session Ended

Injection Classique · #20 06-14-2009, 11:07 AM

Does anyone know if this option is available for Telus? I spoke with CS and she said she couldn't do it. Rather than phone again, I figured I'd come here to "Ask the Experts". She mentioned that it was a network setting and that it couldn't be changed.

scott1966 · #21 06-14-2009, 06:30 PM

that's sad. i've had this feature on my account for at least three years. you'd think that cs would have their sh!t together by now.

Casper34 · #22 06-14-2009, 10:24 PM

Quote:

Originally Posted by Injection Classique

Does anyone know if this option is available for Telus? I spoke with CS and she said she couldn't do it. Rather than phone again, I figured I'd come here to "Ask the Experts". She mentioned that it was a network setting and that it couldn't be changed.

just keep calling, if you get about 5 reps that say no, then i would have to say no.

Quote:

Originally Posted by scott1966

that's sad. i've had this feature on my account for at least three years. you'd think that cs would have their sh!t together by now.

not all the reps know about this, they just read the screen in from of them. you have to get one thats been there for awhile

wholesalestunna · #23 06-15-2009, 12:51 PM

I got it done my first try through the online chat

carolinacop · #24 06-16-2009, 09:19 AM

I got it done through the online chat... they are not any faster through the chat than they are over the phone. Go figure

jswing101 · #25 06-16-2009, 10:00 AM

is there any way it can be done on my Nextel i880, or is it just for BB? I have a i880 and BB 8330.

juttin3 · #26 06-16-2009, 11:53 AM

I got it done with online chat also first time .probly like 2 years ago. works on all

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roadking762 · #27 06-16-2009, 10:51 PM

All I can say is awesome!! did the online chat for about 5-10 minutes. Did not change on my 1st test, but the agent did not ask me to pull the battery either. After I did that the phone rang 8 times over a 33 second period. Wish I had done this a few years ago. Thanks for the tip.