Not Receiving Text Messages? Try This!!!!
03-16-09 04:56 AM
- As some of you may have read, I had not been receiving any text messages since 03-03-09. I could send them just fine, but was not receiving anything. I've spent about four hours on the phone since then with the train wreck that is Tier 1 & 2 of Nextel BB support trying to fix the issue. Everything they tried, said, etc. did not work. I was given the first go to diversion "National Outage" line, but those I work with were receiving texts just fine. They reset, refreshed, refurbished, reinvented, all with no success. My fourth Tier 3 ticket was created to try and solve the problem and I was waiting to hear from them. Yesterday as I am preparing to install the new app, "Using the 8350i as a boat anchor", I log into my Sprint/Nextel account and go under the Multimedia Messaging to view my mailbox messages. Once there, I see at least twenty "Bounced Message. Bytes exceed mailbox limit" messages. My wife had sent me some picture text messages that apparently used all the space up. I deleted all the messages and guess what.....I can now receive text messages. Can you believe something so simple was causing this problem? How come not one of the six people that I spoke with over the last weekend did not see this? Would this not be a basic troubleshooting task? I even heard a supervisor say during one of my calls, 'It has to be with his account' Duh...ya think? I did not know if any of you guys had heard this or not, but if the problem arises check your inbox on the Sprint/Nextel's website. This has solved it for me. The messages are delayed now, but at least I am receiving them. Thanks for everyone's help and suggestions.
Last edited by lawden; 03-09-09 at 09:22 AM.03-09-09 09:19 AM
- Thanks Alex. Tdawg......if you log into your account, one of the options on the home page is to click on Multimedia Messaging. Once there you can navigate around your MMS folders (inbox, outbox, sent, etc.). When I checked the inbox, that is where I found all the "bounced messages". I have a personal account and am listed as the account manager. Don't know if that makes a difference or not. Does anyone know if there is a way to expand the space on the MMS on the website so I don't have to delete my picture messages I cannot open every other day?
Posted from my CrackBerry at wapforums.crackberry.com03-09-09 11:37 AM
- 03-09-09 01:03 PM
- I sign into the account using the same user name and password that I use to navigate the rest of the account page. When it takes you to the home page, look to the right hand portion of the page. It is above the Text Messaging window that allows you to send text messages from the website.03-09-09 01:38 PM
- 03-09-09 02:59 PM
- 03-09-09 03:48 PM
- 03-09-09 04:35 PM
- Before the tier3 is made they must at least ask if you wanted to "clear message databases" that is done inside desktop manager all it is is deleted the cache and messages on your phone it would give you the same effect and resolve the issue if they have not done that for you but have made the tier3 anyway then those tier3 tickets may have been denied, did they ever reach you?03-09-09 06:55 PM
- 03-09-09 09:08 PM
- When you go to the Sprint/Nextel website you must log in to go to your account page. Once there, in the lower right hand corner is "Multi Messaging"; immediately below that, is a link that says "Open Multimedia". Click that link and it takes you to your "Multi Messaging System" page.
There you can see messages that were too big to receive, set preferences and send/receive messages while your BB is in the shop or not getting a signal or some other reason.03-09-09 09:16 PM
- Before the tier3 is made they must at least ask if you wanted to "clear message databases" that is done inside desktop manager all it is is deleted the cache and messages on your phone it would give you the same effect and resolve the issue if they have not done that for you but have made the tier3 anyway then those tier3 tickets may have been denied, did they ever reach you?03-09-09 09:23 PM
- I have read back through the posts since last year and it seems like a lot of people have the same problem with not being able to get text messages with 8350i. Does anyone know if the company has fixed the clitch in the system yet? I have tried pretty much all of the ideas people have posted and some of them work briefly but never last. Please help... I love the phone but I am a BIG texter and this is hampering my texting life (ha ha).03-10-09 05:56 PM
- If texting is high on your list of priorities then this phone is NOT for you. If DC was not a necessity for my job I would've dumped the 8350i a long time ago. If you do not DC I would go with another BB for sure. The texting seems to be ongoing issue (as it sounds you are finding out) and I will be surprised if they ever get it to work like a CDMA phone.
Posted from my CrackBerry at wapforums.crackberry.com03-10-09 06:34 PM
- Well, here is today's humor regarding this thread. I have had the 8350i for 3 weeks and spent 7 hours on the phone with Sprint, and Blackberry. I have not received a single text message since getting this phone. I did not see the Messaging link where it was supposed to be, so I went into my account and discovered it had my old e-mail address. I changed the e-mail address to my current account, and backed out, signed back in and found the link and all of the text messages I have not received. I followed the directions here, but could still not receive any of the requested text messages I requested as tests. No messages received. So imagine my surprise today, when I received not one, but two text messages from Sprint thanking me for updating my account settings. None of the 4 test text messages sent after that made it to my phone. So, 8th hour on the phone with Sprint today. I got the Nationwide text message story. Told to call back in 24 hours.03-11-09 07:35 PM
- 03-11-09 07:41 PM
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Not Receiving Text Messages? Try This!!!!
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