HELP please@!"@!!@"

**Vince xD** · 05-05-2012, 07:16 AM

This refers to this problem KB13016-Unable to send or receive PIN messages from users who are not in the same BlackBerry domain

I am not able to download/access Blackberry Enterprise Server because I have no download for it.

Is there any other way to disable the peer-to-peer encryption so that I can actually use BBM and add people?

**SwitchBeach** · 05-05-2012, 07:38 AM

Are you on a BIS or BES?

If you are on a BES, have you talked to your administrator?

If you are not a BES, then that KB article doesn't apply. So do you have a BlackBerry Data Plan?

**Vince xD** · 05-05-2012, 07:46 AM

I am on PAYG Vodafone but I bought this phone online. This phone is for my own personal usage.

**SwitchBeach** · 05-05-2012, 08:09 AM

OK. You need to contact Vodaphone and ask them for a BlackBerry Data Plan (BIS). You will not be able to use BlackBerry Data features such as BlackBerry Messenger without the proper data plan.