1. Unclebill1981's Avatar
    Please help : (

    Posted via CB10
    03-09-17 08:02 AM
  2. Uzi's Avatar
    Did you see the blue led when restarting?
    03-09-17 08:41 AM
  3. Unclebill1981's Avatar
    Thanks for the reply.
    I get a yellow light when switching off and a stable blue light when booting up and it stays on for a good minute or so even after fully booting. Wondering if battery needs replacing or is the memory corrupt for it to forget everything just by switching off and back on or is it a software issue. I've tried reloading the software through BlackBerry Link but as the phone needs to restart it is unable to complete as the phone has lost all its settings and Link no longer recognises my device. So have to pair it up to link again but get the same cycle of events avery time. I'm gonna try putting in an SD card and restarting to see if that helps remembering data. By the way, I can get to 100% charge if I charge with phone switched off but by switching off it forgets everything saved on the phone - email accounts, profiles, wifi passwords etc.
    Your help is much appreciated.

    Posted via CB10
    03-09-17 10:17 AM
  4. Uzi's Avatar
    03-09-17 10:24 AM
  5. Unclebill1981's Avatar
    Thanks a lot. Much appreciated. Will try this later tonight

    Posted via CB10
    03-09-17 10:28 AM
  6. Unclebill1981's Avatar
    It worked! Charges fully and doesn't get wiped every time I turn off and back on!!
    Thanks so much

    Posted via CB10
    Uzi likes this.
    03-09-17 06:49 PM
  7. Uzi's Avatar
    Glad to hear!
    03-09-17 07:16 PM

Similar Threads

  1. USB C cable wont stay plugged in, slow charging time
    By CrackBerry Question in forum BlackBerry DTEK60
    Replies: 6
    Last Post: 03-25-17, 03:50 AM
  2. Forum and subscription.
    By deremi in forum Site Feedback & Help
    Replies: 1
    Last Post: 03-13-17, 12:50 PM
  3. The battery issue of my z10
    By luoweiyi1984 in forum BlackBerry Z10
    Replies: 11
    Last Post: 03-12-17, 08:46 PM
  4. Classic Styed device
    By Frozen001 in forum BlackBerry Classic
    Replies: 1
    Last Post: 03-09-17, 06:50 AM
  5. settings from bluetooth option disappeared after software update
    By samir1011 in forum BlackBerry Passport
    Replies: 1
    Last Post: 03-09-17, 02:24 AM
LINK TO POST COPIED TO CLIPBOARD