Your voice chat connection cannot be established - BBM7
I upgrade my BBM to BBM 7 today and even if I am connected to WIFI, I keep receiving "your voice chat connection cannot be established" error. My friends are also receiving the same error and we all are connected to different routers. We are located in El Salvador, is this feature maket specific? What canwe do to fix it?
- 12-12-2012, 11:39 AM #4
See djenkins6 in the following post, it might help.
BBM Voice Wireless Problem
Using BlackBerry Messenger Voice Chat behind a firewall
Article ID: KB33102
Last Modified: 12-10-2012
PrintEmail Document Bookmark
BlackBerry Messenger for BlackBerry smartphones
Search the knowledge base:
Visit BlackBerry Community Support Forums
Follow us on Twitter® @BlackBerryHelp
Collapse all | Expand all
Jump to: Environment | Overview
BlackBerry Messenger 7.0
Back to top
BBM Voice is compatible with the most common personal/home WiFi network configurations.* To initiate a BBM Voice chat simply connect to a WiFi access point, and from within any BBM chat, tap the BBM Voice icon or press your phone hard key whenever your contact shows available.
Note: Your contact must also be connected to a WiFi access point and the BBM voice icon will be green when they are available.
If you are experiencing difficulty making or receiving BBM Voice chats or you have received the “Your voice chat failed due to a problem with the network connection” message a firewall maybe in place.** Firewalls add an additional level of security to your connection by permitting and denying network traffic between devices on the internal network and the internet.* BBM Voice uses the following ports and porting forwarding must be enabled for the application to work on a traffic restricted network:
•*62148 to 62169 (UDP)
BBM Voice also communicates with the following addresses; therefore, they need to be white-listed:
For guidance on how to setup port forwarding, please contact your network administrator or refer to the documentation*included with your router, firewall, or security software.
- CrackBerry Newbie
12-13-2012, 09:21 AM #5
- 1 Posts
I upgrade my BBM to BBM 7 today and even if I am connected to WIFI, I keep receiving "your voice chat connection cannot be established" error. My friends are also receiving the same error and we all are connected to different routers. so what can i do plz help me my bb tourch 9910
- 12-13-2012, 09:25 AM #6
post 1 and 5 !!!!! very similar.... perhaps they are friends?
Which device and OS do you both have?
Also a suggestion to the Mods.... questions re BBM7 are popping up in various forums. Would it be possible to have its own dedicated forum please
9300, 9900, Z10, Z30 . PlayBook 64GB. Nexus 7 v2 Kit Kat
Thanks fot the link @StereoHeartx , but still not working. @BigwhiteUK, no we are not friends. i just want the feature to work. I also checked the firewall and all the required ports are open.
I have a 9900 OS 22.214.171.124( because is the latest one that have the edge option for AT&T)
- CrackBerry User
12-17-2012, 12:52 AM #8
- 21 Posts
This is strange...
I downloaded BBM 7, but it would not work on my wireless at home. Just would not connect and give me the "your voice chat connection can not be established"
Got to work, jumped on my friends phone hotspot (wireless) and MAGIC!!! it worked. Called my brother all the way in Canada (am in the Middle East)
after some googling I find out that i might need to do something with the router at home - something with Ports BBM Voice Wireless Problem
which is strange because this was never the case with playbook video chat.
any help or suggestion that you might have to add would be appreciated.
- By bradykp in forum BlackBerry OS AppsReplies: 4Last Post: 07-23-2010, 02:30 PM
- By shaunalc in forum BlackBerry OS AppsReplies: 5Last Post: 02-27-2010, 10:00 AM
- By shaunalc in forum General BlackBerry DiscussionReplies: 1Last Post: 01-23-2010, 05:17 PM
- By Yaszie9700 in forum BlackBerry OS AppsReplies: 12Last Post: 01-17-2010, 08:38 PM
- By Yaszie9700 in forum BlackBerry Bold 9700Replies: 11Last Post: 01-14-2010, 03:37 PM