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  • 1 Post By evalcaine
  • 1 Post By BigwhiteUK
  1. evalcaine's Avatar
    CrackBerry Newbie

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    Thread AuthorThread Author   #1  

    Default Your voice chat connection cannot be established - BBM7

    Hi everybody,
    I upgrade my BBM to BBM 7 today and even if I am connected to WIFI, I keep receiving "your voice chat connection cannot be established" error. My friends are also receiving the same error and we all are connected to different routers. We are located in El Salvador, is this feature maket specific? What canwe do to fix it?
    Thanks,
    kinanobeid likes this.
  2. StereoHeartx's Avatar
    CrackBerry Newbie

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    #2  

    Default

    :: iMudassir: BBM 7 - Features & bug fixes

    Here's the link, you have to scroll down to the fix part.
    Baby steps, it'll guide you to fix your connection cannot be established error.
  3. l33ttank's Avatar
    CrackBerry Newbie

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    8 Posts
    #3  

    Default

    tried the fix and still am getting the same thing it is starting to **** me off really
  4. narci's Avatar
    CrackBerry Master

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    #4  

    Default

    See djenkins6 in the following post, it might help.

    BBM Voice Wireless Problem

    Using BlackBerry Messenger Voice Chat behind a firewall

    Article ID: KB33102

    Type:*Support Content

    Last Modified: 12-10-2012

    PrintEmail Document Bookmark
    *
    Product(s) Affected:

    Smartphones
    BlackBerry Messenger for BlackBerry smartphones
    Search the knowledge base:


    Visit BlackBerry Community Support Forums
    Follow us on TwitterŽ @BlackBerryHelp
    Collapse all | Expand all
    Jump to: Environment | Overview
    Environment
    BlackBerry Smartphones
    BlackBerry Messenger 7.0
    Back to top
    Overview
    BBM Voice is compatible with the most common personal/home WiFi network configurations.* To initiate a BBM Voice chat simply connect to a WiFi access point, and from within any BBM chat, tap the BBM Voice icon or press your phone hard key whenever your contact shows available.

    Note: Your contact must also be connected to a WiFi access point and the BBM voice icon will be green when they are available.

    If you are experiencing difficulty making or receiving BBM Voice chats or you have received the “Your voice chat failed due to a problem with the network connection” message a firewall maybe in place.** Firewalls add an additional level of security to your connection by permitting and denying network traffic between devices on the internal network and the internet.* BBM Voice uses the following ports and porting forwarding must be enabled for the application to work on a traffic restricted network:

    •*443 (TCP)
    •*3478 (TCP)
    •*3478 (UDP)
    •*62148 to 62169 (UDP)
    *
    BBM Voice also communicates with the following addresses; therefore, they need to be white-listed:

    •*bbm.voip.blackberry.com:443
    •*turn.voip.dyn.blackberry.net:3478

    For guidance on how to setup port forwarding, please contact your network administrator or refer to the documentation*included with your router, firewall, or security software.
  5. kinanobeid's Avatar
    CrackBerry Newbie

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    1 Posts
    #5  

    Default

    Hi everybody,
    I upgrade my BBM to BBM 7 today and even if I am connected to WIFI, I keep receiving "your voice chat connection cannot be established" error. My friends are also receiving the same error and we all are connected to different routers. so what can i do plz help me my bb tourch 9910
  6. BigwhiteUK's Avatar
    CrackBerry Master

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    24CA5D48 PB pin 502763C8
    #6  

    Default

    post 1 and 5 !!!!! very similar.... perhaps they are friends?
    Which device and OS do you both have?
    Also a suggestion to the Mods.... questions re BBM7 are popping up in various forums. Would it be possible to have its own dedicated forum please
    9300, 9900, Z10, Z30 . PlayBook 64GB. Nexus 7 v2 Kit Kat
    peednus likes this.
  7. evalcaine's Avatar
    CrackBerry Newbie

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    3 Posts
    Thread AuthorThread Author   #7  

    Default

    Thanks fot the link @StereoHeartx , but still not working. @BigwhiteUK, no we are not friends. i just want the feature to work. I also checked the firewall and all the required ports are open.
    I have a 9900 OS 7.1.0.74( because is the latest one that have the edge option for AT&T)
  8. playbook fun's Avatar
    CrackBerry User

    Posts
    21 Posts
    #8  

    Default

    This is strange...

    I downloaded BBM 7, but it would not work on my wireless at home. Just would not connect and give me the "your voice chat connection can not be established"

    Got to work, jumped on my friends phone hotspot (wireless) and MAGIC!!! it worked. Called my brother all the way in Canada (am in the Middle East)

    after some googling I find out that i might need to do something with the router at home - something with Ports BBM Voice Wireless Problem

    which is strange because this was never the case with playbook video chat.

    any help or suggestion that you might have to add would be appreciated.
  9. feby.adityawan's Avatar
    CrackBerry User

    Posts
    36 Posts
    #9  

    Default

    followed the link and works like a charm.
    but that is google DNS. why RIM have to use google DNS?

    the strange is why I cannot set auto IP to have BBM voice chat, but my friend can.
    different place but same Internet provider.
  10. abdoo elfake's Avatar
    CrackBerry Newbie

    Posts
    2 Posts
    #10  

    Thumbs up that helped me

    thank you , thank you , thank you i was having proplem using bbm voice chat but now you solved the problem now i can call my friend from bbm
  11. MrTorch's Avatar
    CrackBerry Newbie

    Posts
    3 Posts
    #11  

    Default connect manually to your wifi

    Just connect manually to your wifi. Write your IP address , subnet mask, change your Primary DNS to 8.8.8.8 and your default gateway and it will work.
  12. Saurabh_MUFC's Avatar
    CrackBerry Newbie

    Posts
    3 Posts
    #12  

    Default

    I've done what you said, I change my IP subnet mask and primary DNS and gatewy but still its not WORKING!! omg can you help me with this?
  13. Saurabh_MUFC's Avatar
    CrackBerry Newbie

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    3 Posts
    #13  

    Default

    Mine not working!
  14. Imran Manzoor's Avatar
    CrackBerry Abuser

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    #14  

    Default

    do one thing sell your blackberry and buy S4

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