[evalcaine]

Hi everybody,
I upgrade my BBM to BBM 7 today and even if I am connected to WIFI, I keep receiving "your voice chat connection cannot be established" error. My friends are also receiving the same error and we all are connected to different routers. We are located in El Salvador, is this feature maket specific? What canwe do to fix it?
Thanks,

[StereoHeartx]

:: iMudassir: BBM 7 - Features & bug fixes

Here's the link, you have to scroll down to the fix part.
Baby steps, it'll guide you to fix your connection cannot be established error.

[l33ttank]

tried the fix and still am getting the same thing it is starting to **** me off really

[narci]

See djenkins6 in the following post, it might help.

BBM Voice Wireless Problem

Using BlackBerry Messenger Voice Chat behind a firewall

Article ID: KB33102

Type:*Support Content

Last Modified: 12-10-2012

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*
Product(s) Affected:

Smartphones
BlackBerry Messenger for BlackBerry smartphones
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Environment
BlackBerry Smartphones
BlackBerry Messenger 7.0
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Overview
BBM Voice is compatible with the most common personal/home WiFi network configurations.* To initiate a BBM Voice chat simply connect to a WiFi access point, and from within any BBM chat, tap the BBM Voice icon or press your phone hard key whenever your contact shows available.

Note: Your contact must also be connected to a WiFi access point and the BBM voice icon will be green when they are available.

If you are experiencing difficulty making or receiving BBM Voice chats or you have received the “Your voice chat failed due to a problem with the network connection” message a firewall maybe in place.** Firewalls add an additional level of security to your connection by permitting and denying network traffic between devices on the internal network and the internet.* BBM Voice uses the following ports and porting forwarding must be enabled for the application to work on a traffic restricted network:

•*443 (TCP)
•*3478 (TCP)
•*3478 (UDP)
•*62148 to 62169 (UDP)
*
BBM Voice also communicates with the following addresses; therefore, they need to be white-listed:

•*bbm.voip.blackberry.com:443
•*turn.voip.dyn.blackberry.net:3478

For guidance on how to setup port forwarding, please contact your network administrator or refer to the documentation*included with your router, firewall, or security software.

[kinanobeid]

Hi everybody,
I upgrade my BBM to BBM 7 today and even if I am connected to WIFI, I keep receiving "your voice chat connection cannot be established" error. My friends are also receiving the same error and we all are connected to different routers. so what can i do plz help me my bb tourch 9910

[BigwhiteUK]

post 1 and 5 !!!!! very similar.... perhaps they are friends?
Which device and OS do you both have?
Also a suggestion to the Mods.... questions re BBM7 are popping up in various forums. Would it be possible to have its own dedicated forum please

[evalcaine]

Thanks fot the link @StereoHeartx , but still not working. @BigwhiteUK, no we are not friends. i just want the feature to work. I also checked the firewall and all the required ports are open.
I have a 9900 OS 7.1.0.74( because is the latest one that have the edge option for AT&T)

[playbook fun]

This is strange...

I downloaded BBM 7, but it would not work on my wireless at home. Just would not connect and give me the "your voice chat connection can not be established"

Got to work, jumped on my friends phone hotspot (wireless) and MAGIC!!! it worked. Called my brother all the way in Canada (am in the Middle East)

after some googling I find out that i might need to do something with the router at home - something with Ports BBM Voice Wireless Problem

which is strange because this was never the case with playbook video chat.

any help or suggestion that you might have to add would be appreciated.

[feby.adityawan]

followed the link and works like a charm.
but that is google DNS. why RIM have to use google DNS?

the strange is why I cannot set auto IP to have BBM voice chat, but my friend can.
different place but same Internet provider.

[abdoo elfake]

thank you , thank you , thank you i was having proplem using bbm voice chat but now you solved the problem now i can call my friend from bbm

[MrTorch]

Just connect manually to your wifi. Write your IP address , subnet mask, change your Primary DNS to 8.8.8.8 and your default gateway and it will work.