1. CoolMichael's Avatar
    Dear BB friends and helpers!

    I urgently require your help. I have seen some similar topics posted but none exactly the same as mine so I would really really appreciate if anyone can very kindly help me out.

    I have a major problem on the Blackberry Bold 9900.

    A few days ago I updated my Blackberry Messanger (BBM only) to BBM7. Everything was working fine.
    Then last night I got a message on my phone to upgrade my operating system to OS 7 which I installed.
    Then this morning I noticed that my BBM has disappeared from my phone and I can't find it.
    I currently have 7.1.0 Bundle 2061

    (Also note that BB App world wont give me the option to download BBM and trying to download other apps also freezes the app world)

    I have already tried

    1) Hard reset / battery pull
    and
    2) Doing a universal search and looking for hidden icons.

    I have seen a few other similar topics but I wanted to ask what I should do... :

    1) Re-install BBM7 from a link from this forum? or
    2) Downgrade OS7 to OS 6 via Options - Software Updates - Downgrade?

    Or any other options?

    The KEY thing is that I do not lose my BBM contacts! That is the end goal of whatever is recommended. I really hope someone can help.

    Many thanks in advance,

    Kind Regards,
    Michael
    12-13-12 11:59 AM
  2. ArabPDA's Avatar
    No worries,
    loosing BBM is normal " in my case though"
    using your mobile browser, go to
    BlackBerry Wallpapers, Ringtones, and More and look for BBM download.
    12-13-12 12:23 PM
  3. falena1122's Avatar
    try connection desktop manager and under the apps tab, search for bbm and install it from there
    12-13-12 05:02 PM
  4. dbollman423's Avatar
    I would suggest a re-install from app world.

    Sent from my BlackBerry 9930 using Tapatalk
    12-13-12 05:33 PM

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