[dippy-bird]

Hello,

since yesterday the trackpad of my Bold 9900 shows a new behaviour.
When I'm trying to move up and down, for example in the homescreen, the cursor doesn´t move out of the different menu items - it stuck for example in the "All" title. I can´t move down to the icons. Once down with the icons (with the touchscreen) the Trackpad works perfectly.
Anyone has a idea? doesn't seems like a mechanical/electrical problem. Removed the battery for 10 minutes, but didn't helped.

Thank you

[jeffh]

Since a battery pull didn't fix the problem, you have to consider hardware and software errors. Have you installed any programs or themes or a new OS version? Has you device gotten wet and suffered damage of some kind?

[niss63]

That's a known problem with the trackpad. I just had mine replaced for the same problem.

[dippy-bird]

Hello Jeff and Niss63,
Could it really be a hardware problem? Its difficult to explain when its working and when not so I will try to make an example. When I enter the "options"screen I can't scroll up and down the different items like Sounds,Networks, Display and so on. But when I enter into the Network menu, I can scroll up and down absolutly normal! But everytime and in any sub menu of the main options menu- It's crazy.
Its the 7.1 Bundle 561 version. I installed some themes. Yesterday I tryed a wipe, but didn´t helped. Is there a way to reinstall the complete OS? same version of it?
Thank you!

[parsf19]

Have you instead tried wiping and installing a different OS? Or did you wipe and install the same one?

[dippy-bird]

Hello Parsf19,

I did only a wipe (entered 10x) the wrong password.

Thank you

[parsf19]

From what I understand, you didn't actually delete the whole OS, it just went to factory default settings am I right? From here you should just upgrade to a newer OS or if you are more paranoid do a complete system wipe with a program like BBSAK and then install the newer OS.

[dippy-bird]

Yes, you're right. I was looking a little bit in this forum about reinstalling updating the OS. I know that I can download the latest firmware from the blackberry website, but all of this firmwares belong to a carrier - my 9900 was directly from RIM without any branding. Is it possible to get this unbranded version or do I have to choose one from a carrier - What are the differences?

Thank you

[parsf19]

You can use any of the carriers so long as you delete the Vendor files. I am using the AIS Thailand one right now, but you can choose whichever one you want. Once you select one just floow this guide courtesy of elite1

Here's my updated OS install guide if anyone needs a refresher...

ELITE1's OS UPGRADE GUIDE

1. (Optional) Uninstall any previous OS from PC.
2. Download OS to PC. Use Internet Explorer, not Firefox or Chrome. (For leaked versions, browser is irrelevant.)
   *If 100% certain you've previously used FF or Chrome on same PC to DL an OS successfully, feel free to use FF or Chrome again.
3. Following successful DL, run OS file to install OS on PC.
4. On BB, go to BBM Options, scroll down to Backup section. Ensure Remote Backup is enabled AND also conduct a Local Backup to media card.
5. Go through any 3rd party apps with option to save settings to media card. Conduct Backup to media card within each of these apps. (Examples: Bellshare apps like BerryBuzz & BerryWeather; QuickLaunch; Shao's apps like Wallpaper Changer & SixTools; etc).
6. Connect BB to PC. Open DM and backup device. Close DM.
7. (Optional) Use desktop app like BBSAK or BBMCP to backup 3rd party apps.
8. On PC, delete Vendor file located here:
   •64-bit: Computer/C:/Program Files (x86)/Common Files/Research In Motion/AppLoader
   •32-bit: Computer/C:/Program Files/Common Files/Research In Motion/AppLoader
9. (Optional/Recommended) Run BB Boss v2.2 or BBH Tool (formerly Shrink-A-OS).
10. In same AppLoader file where you deleted Vendor, double-click Loader to load OS to BB. Follow onscreen instructions.
11. After loading OS, perform several physical battery pulls over first 1-2 days for OS to "settle in." Perform first batt pull very soon after OS is loaded.

TROUBLESHOOTING
How to Fix OS not Appearing as Available
There are 2 common reasons:

A. HIDDEN VENDOR FILE
Consider trying this new desktop app to remove Vendor from several common locations:
Vendor XML Remover V1.0

If manually deleting Vendor, always hold down SHIFT and press DELETE to permanently delete.
Check here first:
•64-bit: Computer\C:\Users\{USER NAME}\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
•32-bit: Computer\C:\Documents and Settings\{USER NAME}\Application Data\Research In Motion\BlackBerry\Loader XML
If Loader still doesn't make new OS available, search PC for "Vendor".

If Vendor is not found anywhere, see below to delete contents of AppLoader folder. (Folder where you found Loader & Vendor.)

B. APPLOADER FOLDER ITEMS

1. Uninstall the OS: Control Panel\Programs and Features, highlight this BlackBerry Device Software, click Uninstall at top.
2. Delete AppLoader folder contents: Highlight any item, CTRL+A to select all, SHIFT+DELETE to permanently delete.
   •64-bit: Computer/C:/Program Files (x86)/Common Files/Research In Motion/AppLoader
   •32-bit: Computer/C:/Program Files/Common Files/Research In Motion/AppLoader
3. Restart PC.
4. Re-install OS on PC: Go to your browser's downloads section, double-click OS to start InstallShield Wizard.
5. Delete Vendor: Return to AppLoader folder, highlight Vendor, SHIFT+DELETE.
6. Load OS to BB: Attach BB to PC, double-click Loader (in AppLoader folder, where you deleted Vendor).

PS I've posted this before in other threads, but there always seems to be some people that appreciate a step-by-step each time.

[flyingblackbeard]

Hello,

since yesterday the trackpad of my Bold 9900 shows a new behaviour.
When I'm trying to move up and down, for example in the homescreen, the cursor doesn´t move out of the different menu items - it stuck for example in the "All" title. I can´t move down to the icons. Once down with the icons (with the touchscreen) the Trackpad works perfectly.
Anyone has a idea? doesn't seems like a mechanical/electrical problem. Removed the battery for 10 minutes, but didn't helped.

Thank you

Curious to see if your issue was resolved. My wife's Bold has been having the same issue. Occasionally a 3-4 min battery pull solves it for a while, but in time, it reverts to being goofy.