- CrackBerry User
- 11 Posts
AT&T Employee Blackberry test
Hello fellow Crackberry abusers!
So I decided to test AT&T, and see what they would tell me after I decided on a Blackberry smartphone.
As I walked in, I am greeted by a friendly lady that starts asking me what type of phone I was interested in. I continue to tell her that I am interested in the Blackberry Bold 9900. She then gives me this look and tells me that they are going out of business and from what she claims to have heard, Blackberry won't be carried by the AT&T brand much longer. Then I asked her about BB 10 and if she knew what was coming. She naturally said yes, but then ushered me to a pantec phone (not a smartphone) as an alternative to the Blackberry smartphone.
For one, I am extremely disappointed that she would tell customers rumors on what she 'heard' about Blackberry, regardless of the accuracy of the source she got it from.
Secondly, I am completely thrown off as to why she told me to get a pantec non-smartphone over Blackberry's flagship device.
Yes, she could have just been a new employee, and I am not trying to throw AT&T under the bus, but I have had this same type of encounter from a Best Buy employee. I wish every employee that worked at an electronics store helped customers with a neutral standpoint, and not a negative (in this case Blackberry) standpoint.
- 07-18-12, 09:40 PM #3
This type of negative attitude towards rim is at every carrier not just ATT. VERIZON has the same attitude when you go in a store or over the phone.
All the bad press is killing Rims sales and they need to fight their way back to the top.
- CrackBerry User
- 11 Posts
Thanks RoseBud, I'll make sure to check next time.
ESN, I don't understand why, but yes, RIM should focus on talking to the carriers. I still dont believe they should have to babysit the carriers so that they sell Blackberry. It is very sad.
- CrackBerry User
07-18-12, 10:11 PM #5
- 26 Posts
Here's some positive news with carriers, my family was up for upgrades a few weeks ago and my brothers are all into the droid even saying I'm "stupid" for using a dead platform. The irony would be I smashed the screen of dear 9700 in the door of a friend's jeep, and after weeks of us going over how to do the upgrade I said lets just go I'm getting a 9900. They wanted Galaxy S3, and on launch day which made it a fun hide an seek game. Luckily a friend of mine's brother is a manager at Tmobile our carrier. Told him the situation, on the subject of the 9900 he said its a good phone by why waste my upgrade when TMobile is working with RIM on the BB10 launch, so after hearing this I had to ask more. Good news is RIM and Tmobile are working very closely, that a RIM rep visits regularly giving them updates and preparing them for BB10. This was before RIM announced the delay to Q1 2013 and he confirmed prior to this that it was set for October. So I ended up pocketing my upgrade till BB10 and picked up a secondhand 9900 on ebay, will say the 9900 is one sick phone over the 9700, but i can't wait till BB10!
- 07-18-12, 10:11 PM #6
Before Christmas of 2011 I went into our local Sprint store to grab myself the 9930 off contract. I walked in and told them I was interested in a new phone. He looked up my account and told me that I wasn't eligible for an upgrade. I told him I knew that and I wanted the Bold 9930. He never hesitated and brought me 1 right out.
Now I might have had a better experience simply because there could have been some major commission going on there that I didn't know about. But even that guy told me he was an Android user but after playing around with the 9930 when they got them in that it was way better than any other BB they had ever had in the past and the keyboard alone was almost enough to make him switch.I am the one who knocks...
- CrackBerry User
07-19-12, 12:09 AM #7
- 76 Posts
im an att employee myself and i use a 9900 and a 32gig playbook and love both. I will admit that most reps push people towards androids because of the incentives we receive for selling them, especially Samsung devices. I try and push people towards blackberry as much as possible but its really hard to sell them when i get the respons "well my friends all have androids." I rather not lose a sale completely just because i want them to get a blackberry, i get paid just as much to sell one as i do the other. Its also a pretty hard sale, when the GS3 is 200, just as the 9900 and it has a faster processor, better camera, so forth. All people care about in this world is what there friends think of them, so if someone else has one thing then they want to same.
I will always be a BB fan, cant WAIT for BB10!
- 07-19-12, 12:12 AM #8
I've never had issues with AT&T store employees. However, I know the store manager, and he is the person I deal with. He knows that I am knowledgeable about smartphones, so he just gives me whatever I want when I stop in and ask for a new device.
- 07-19-12, 05:54 AM #10
Carriers and their sales staff sell what they make the most money on. My AT&T company store is all hot on the Android phones and will push them over a Blackberry any day.
I hate to say it and I know it will p*ss others off but RIM is in decline that they will likely not recover from. BB10 is another RIM promise just like the 9900 was. I got to see it to believe it now as RIM has shoveled too much stuff.
- 07-19-12, 10:09 AM #13
At least steer me with a persuasive argument about why I should go with Android or iPhone. Don't just say "you don't want Blackberry."
- 07-19-12, 10:21 AM #14
Anyone know what a track wheel is?
- CrackBerry Genius
07-19-12, 11:15 AM #15
- 2,094 Posts
All these threads prove is how lazy businesses are..... All the misinformation just shows that the carriers are not training their sales people correctly.... one the main rules of sales I follow... never knock the competition as you never know when you will be selling it....
Seen it in compter sales.....Last year at a Staple's in Canada I deal with.... A salesperson was telling a client that HP was absolutley not going to making PC's anymore.... Just to sell an Acer which I know the store wanted to move....
Well low and behold a month later... the store was bidding on a 300 computer tender for a new school... guess what... the person tendering the sale was the same person that was told HP was going out of the PC business..... guses what Staple's proposed for PC's.... HP... Think they got the sale???? no.... ironically the school ended up with HP from another company.....
RIM needs to make BB10 more attractive than the competition... this way these stories will be about Nokia or Microsoft......
Last edited by dbmalloy; 07-19-12 at 11:17 AM.
- CrackBerry Master
07-19-12, 11:27 AM #16
- 1,154 Posts
It hurts to hear these kind of stories. I was listening to a radio station DJ who was advertising an app to download for their station. They mentioned the iOS app and Android, and then almost as an afterthought said there was also one available for the Blackberry through a 3rd party. Then she had the gall to say something to the effect of "does anyone still use those things?" This was on a station that caters to 18-30 year olds.
- CrackBerry User
07-19-12, 01:34 PM #17
- 26 Posts
I'm an ATT employee and that sales rep doesnt know how to sell period. You came in asking for a smartphone why show you a low tier quick messaging phone smh. Well I own a Bold 9900 and an iPhone but I dont really push BB like that to be honest. Don't get me wrong I love my BB but people are like sheep now a days and all they want is iPhone or Galaxy S3. Customers that don't know to much about phones must be told the pros and cons between iphone, android, and etc. But one thing is for sure once BB gets wind of ATT employees doing things like that will get them fired and I've seen this happen with the Nokia Lumia
- 07-19-12, 03:06 PM #18
Well, I hope RIM ceo is reading this stuff, I think people won't change their phone choice because of carrier, for example, i went to turkcell in turkey from vodafone, since bis plan's on vodafone are useless, same price but no data on vodafone.
I know you crackberry addicts, like me, may change operator. At the end of the day, all carriers doing same stuff.9780 >> 9900
- 07-21-12, 11:26 AM #21
When i got my wife's 9900 at the T-Mobile store father's day weekend the manager was rocking a 9900 and the employee who rang up my order had a 9700. They both insisted they were most comfortable using BlackBerrys. The manager said the 9900 was one of the best phones they sell.Left BlackBerry in May 2014 after very poor customer service and poor build quality. Had been a BlackBerry user since 2007 with the BlackBerry Pearl 8100.
Now rocking a HTC One M8.
- CrackBerry Abuser
07-21-12, 11:57 AM #22
- 171 Posts
I deal with a corporate account manager at Verizon and he knows we are a blackberry shop, but he still tries to push droids on me every time he stops in. They are getting huge incentives from the everyday droid manufacturers.