1. Andytek00's Avatar
    I have a question, I have a 9900 and im trying to change my carrier. is there anything I need to do to get BIS to work? So far I can register my Pin and IMEM number but I cannot create a new account under the new carrier even thou I've gotten BIS service. Not just that, I cant navigate the internet on cell service i can only navigate on wifi service. what do I need to do?

    Sent from my BlackBerry 9900 using Tapatalk
    11-28-15 11:16 PM
  2. Al moon's Avatar
    i believe your cell phone provider has to be aware that you need bis on the plan might be a simple feature they have to click on their end, tmobile charges like 5 bucks i think a month for older bberries
    11-28-15 11:25 PM
  3. Andytek00's Avatar
    yes i've already contracted the BIS service on the new carrier but i cant make an account on the carriers page or navigate. but i can make email accounts

    Sent from my BlackBerry 9900 using Tapatalk
    11-29-15 12:10 AM
  4. zocster's Avatar
    Register host routing table. And/or get new carrier to resend service books

    Posted via the CrackBerry App for Android
    11-29-15 01:35 AM
  5. Damian Montero's Avatar
    You make it sound like BIS. Is a seperate service than the carrier.

    When you switch carriers you have to ask the carriers to turn on BIS. Once you do there's no more you have to do.

    After a couple of minutes. (Or after a battery pull). You'll at least be able to surf the internet over 3g.

    If not. Contact your carrier for support because they haven't turned on BIS.
    11-29-15 08:29 AM
  6. Andytek00's Avatar
    what do the have to do to turn BIS on? Cause they swear its on



    Sent from my BlackBerry 9900 using Tapatalk
    11-29-15 06:06 PM
  7. goodayeh's Avatar
    Do your email accounts / bbm work ?

    If yes , then BIS is active.

    Make sure your phone 's APN settings are correct for your carrier.
    11-29-15 07:04 PM
  8. Andytek00's Avatar
    yes they work but only when I'm on wifi, if i go to my carriers data then i have no internet.
    How do you configure the APN settings?

    Sent from my BlackBerry 9900 using Tapatalk
    11-29-15 11:05 PM
  9. zocster's Avatar
    Who's your carrier?
    11-29-15 11:37 PM
  10. goodayeh's Avatar
    Go to :
    Settings / Device / Advanced / TCP IP.
    Google APN settings for your carrier.

    ( make sure your data services are enabled )
    11-30-15 06:55 AM
  11. iRetired's Avatar
    Do you see the Blackberry logo (3 or 4 dots) in the upper right corner of your display? If so, BIS is on and you're good to go. If not, call your carrier.
    12-02-15 02:05 PM
  12. Andytek00's Avatar
    its working now, seems like for some reason my carrier needed to make me a new SIM card and as soon as they put that in it started to work.

    Sent from my BlackBerry 9900 using Tapatalk
    12-03-15 05:32 PM

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