Rim loses another customer . . .

[edwingmel]

Not me . . . yet. My friend's BB 9930 just bricked on him. Verizon agreed to overnight him a refurbished 9930. He said he needed a reliable phone and asked how the BB compared to the iPhone. Next thing I know he's being sent a brand new iPhone 4s as a replacement for free.

I don't plan on switching from my BB, which I love by the way, but I think I would be hard pressed to turn down a free iPhone 4s as a replacement should my BB 9930 brick on me.

[emirozmen]

Wow! I would take that offer also...

[pcgizmo]

Sounds like a step down, Verizon traded a phone out for me once (pre-blackberry) and it was a step down from what I had.

[ESN]

Too much bad press coming from the carriers RIM needs to pay more attention to these issues.

Sent from my BlackBerry 9930 using Tapatalk

[adamrollins]

Is there a way of contacting RIM from the UK, I doubt it...

[derekjdech]

When my first 9900 bricked after a week, I didn't want that to happen again. I considered buying out an Android phone on my carrier, because I read that there were lots of BB7 phones bricking, and I'd didn't want to have another phone die and have to activate another. That was back in November, and I am very glad I stayed with blackberry everyone I knew were going from their year old blackberrys during and after the few day blackout, because they thought their phones were wrecked(I know too many idiots) and they had gotten iphones, which have been replaced once or twice since they got them, because they go to parties and drop the phone. When they were rocking the torches and the holds. The phones would rarely break. I think blackberry will have a bright future with BB10 and the future of the PlayBook.

[Peritaxis]

LOL I'd take the brand new 4S and sell it.

[mss-ca]

Originally Posted by adamrollins

Is there a way of contacting RIM from the UK, I doubt it...

Canadian RIM's customer service sucks... so don't even waste your time. RIM should learn from OtterBox and Apple customer service!

[kjjb0204]

I wouldn't accept an iphone 4s for a replacement. The 9930 just makes my work life so much more efficient and productive. It's not the right device for everyone though, so hopefully your friend is happy with the 4s. I wouldn't be.

[soogriffin]

I'd miss the clickity clack of my 9930 keyboard. Love it.

[StumptownBold]

Do you know what OS your friend's phone was running? It sounds like OS 7.1 has fixed the bricking issue, although it's not confirmed. When he gets his new bold, make sure he upgrades to 7.1.

[Chrysalis1156]

Originally Posted by StumptownBold

Do you know what OS your friend's phone was running? It sounds like OS 7.1 has fixed the bricking issue, although it's not confirmed. When he gets his new bold, make sure he upgrades to 7.1.

Ummmm....he's not getting a new Bold...

[infinus]

if you like iphone. get it. don't be confused. your satisfaction is very important.

[egzbuen]

Same here.

Would get the 4s replacement. Sell it for a quick buck as there are lots out there who would get/buy a 4s in an instant, specially a new one.

Then, purchase a 9900 and have some extra change for accessories or maybe coffee and a muffin to cap my good decision

[southlander]

Originally Posted by soogriffin

I'd miss the clickity clack of my 9930 keyboard. Love it.

Yep. I use the Torch 9850. Then today I picked up my wife's 9930; the one I gave her when I moved to the Torch. I started typing on that keyboard. I was like wow.... I had forgotten just how great it is.