[seamonky]

I took out a contract on a BB 9900 in the uk on the 29 Oct 2012, it has since developed a fault, the volume sown/ skip song back button no longer works. The provider, phones for you state they will only repair the fault within 28 days of purchase. is the a RIM warrenty on all handsets, much like the playbook warrenty?

[lunaticwithin]

You need to contact your network provider themselves rather than Phone4u, who are you direct line to RIM for support and any issues with your handset.

[seamonky]

called orange, they refered me back to phones for you. grrrr

luckily the lady i was talking to knew balckberry's well, after doind a back up i took her advice and did a full security wipe. problem solved. It is always nice to speak to someone knowledgable at a mobile phone compnay rather than the usual scripted rubbish

[otacon]

It's also always nice that there are still people in mobile phone companies which are well-versed with BB, and not just trying to push the Droid and Crapple devices.