New Bold 9900 wont power on

**hodder.b** · 09-19-2011, 01:24 AM

Just got this Blackberry Bold 9900 was using it for maybe 30 min to an hour, and I was on the phone with my carrier rep to set up BIS, I pulled the battery...and that was it...the device wont power on, the red led light wont come on, nothing...just a black screen as if you had just taken it out of the box...

Any suggestions? Reasons as to why?

Any help would be appreciated, I just want my bb back running smoothly

**Michelle Haag** · 09-19-2011, 01:38 AM

Sounds silly, but did you try charging the battery?

**blackberry-unlocking710** · 09-19-2011, 03:36 AM

Try to connect it with a USB cable to your computer and see if it changes something.

**hodder.b** · 09-19-2011, 08:47 AM

tried both of those many times...plugging it into the computer with batttery, without batter, pulled the battery multiple times. etc.

**RPLink** · 09-23-2011, 02:23 AM

Originally Posted by hodder.b

tried both of those many times...plugging it into the computer with batttery, without batter, pulled the battery multiple times. etc.

I have the same problem. I tried charging the phone several times, the red light is on for 10 seconds and then nothing...just a black screen. Don't know what to do.
Help plz

**dictoresno** · 09-23-2011, 02:43 AM

unlike OS6, i noticed on OS7 that when i put the battery in, i need to usually hit the power button to start the phone up as just putting the battery in doesnt do it.

silly question, but have you hit the power button?

**csherline** · 09-23-2011, 03:23 AM

SAME PROBLEM!!!! Please let me know if you've resolved it!

**sam00** · 09-23-2011, 03:45 AM

When putting in the battery it should power on by itself after 10 seconds there is no need to press the power button. I would recommend take your phone back where you bought it and ask for a replacement ASAP.

Sent from my BlackBerry 9900 using Tapatalk

**rpicciotto** · 11-29-2011, 02:27 PM

I just got the same error. Last night I hooked up the phone in order to charge it. this morning I woke up (late -alarm did not go off) to find that the phone would not turn on! I called my service operator and they have informed me that RIM has authorized a full money back return on all Bold 9900. Apparently the phone has a software defect. My question is, why did it work for 3 weeks before dying? Did the phone auto update last night while is was charging? Is there any solution to this problem?

**AugustArborists** · 11-29-2011, 02:57 PM

When did RIM start the full refund? First time I've heard of this, who is your carrier?

**Wangta** · 11-29-2011, 03:31 PM

Plug it in to a CHARGER - NOT the Computer. Let it sit for at least 5 minutes to charge - maybe even 10 minutes.

Open up the back, take out Battery, then put it back in - make sure phone is still plugged into charger. Let phone sit until it restarts - it might take a couple minutes, but don't touch phone for at least 5 minutes (phone should be plugged into charter the entire time).