My Bold just sits at a screen unresponsive

**sharma0702** · 12-02-2012, 08:07 PM

Just got off the phone with a friend about 15 minutes ago, and the phone just kind of 'froze'. I can't send a BBM message, and when I hold down the menu button, nothing happens. It was working just fine, up until 15 minutes ago.....anyone give me any ideas as to how I can get this device working again? Have done about 4 battery pulls to no avail. Getting a tad bit frustrated.

**southlander** · 12-02-2012, 08:23 PM

Load up desktop manager. Plug in the phone and back up. Then wipe and reload the OS (and restore). There are instructions on here.

EDIT: First try restarting the phone without the media card inserted.

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**sharma0702** · 12-02-2012, 08:29 PM

@southlander Just restarting my phone....why would the media card do this? I'm not trying to be an @$$ I'm just curious....

OH MY GOODNESS!! you were right!!!!!!

Now would it be safe to insert my media card at a later point?

EDIT: I actually just grabbed the RC8B1 was going to load it if the NEED arose to wipe the device

**southlander** · 12-02-2012, 10:24 PM

Originally Posted by sharma0702

@southlander Just restarting my phone....why would the media card do this? I'm not trying to be an @$$ I'm just curious....

OH MY GOODNESS!! you were right!!!!!!

Now would it be safe to insert my media card at a later point?

EDIT: I actually just grabbed the RC8B1 was going to load it if the NEED arose to wipe the device

Try firmly re-seating the media card. Could have simply been loose. Also it could have corruption. If you go under device options > storage... select the media card and then the BlackBerry key -- there is a "Repair" option.

Sure re-insert it and see what happens since you can always take it out.

**sharma0702** · 12-03-2012, 07:28 AM

@southlander I have inserted shortly after and it seems to be okay now. Thanks so much for your help!

**southlander** · 12-03-2012, 01:16 PM

Originally Posted by sharma0702

@southlander I have inserted shortly after and it seems to be okay now. Thanks so much for your help!

No problem; glad to help. If you ever drop the phone hard, it might be a good idea to pop off the cover and push in on the media card. It can works its way out over time.