My attempt to install .825 with BBSK on my 9900

**bmwone** · 01-17-2013, 01:27 PM

Hi, this is my first attempt to use bbsk. I just usually the app loader for updating os's. Anyway.. I got the point of where it says "error 507. It continues to retreiving device config., connecting to device. Error message "The BlackBerry Desktop Software does not have the Blackberry device software for the device you have connected to the computer. Contact service provider or sys. admin"
Can I disconnect my 9900 from the computer?? The phone still has the 507 message and frozen I guess.
I'd appreciate any help. I've never experienced anything like this in my over a yr of ownership

**Legal Eagle** · 01-17-2013, 01:30 PM

Originally Posted by bmwone

Hi, this is my first attempt to use bbsk. I just usually the app loader for updating os's. Anyway.. I got the point of where it says "error 507. It continues to retreiving device config., connecting to device. Error message "The BlackBerry Desktop Software does not have the Blackberry device software for the device you have connected to the computer. Contact service provider or sys. admin"
Can I disconnect my 9900 from the computer?? The phone still has the 507 message and frozen I guess.
I'd appreciate any help. I've never experienced anything like this in my over a yr of ownership

Did you remember to delete the Vendor .xml file ?

BBSAK will not recognise the OS if you didn't.

There may be 2 vendor files so either run Vendelete if you have already deleted one yourself, or search your C Drive making sure to enable the search for hidden files option.

**Phill_UK** · 01-17-2013, 01:31 PM

Error 507 is is standard after a wipe. It just means the previous OS has been removed, ready for the new one.

You can remove it from your PC, as there's nothing on it to lose.

Search your PC for any hidden vendor.xml files and delete them, as this is the reason the new OS won't install.

**kbz1960** · 01-17-2013, 01:40 PM

I thought I read BBSAK will wipe and OS 7 phone but will not install the OS. Use loader.

**bmwone** · 01-17-2013, 01:40 PM

Hi Phil, I already had deleted the "normal" one and the one only seen when using show hidden files.

**bmwone** · 01-17-2013, 01:43 PM

Originally Posted by kbz1960

I thought I read BBSAK will wipe and OS 7 phone but will not install the OS. Use loader.

Hi, Just using the loader gives the same results.

**bmwone** · 01-17-2013, 02:12 PM

Must have missed deleting the hidden vendor file. It's all loaded up and rebooting now. Thanks for the help and speedy replies.
Marty

**Legal Eagle** · 01-17-2013, 02:14 PM

Originally Posted by bmwone

Must have missed deleting the hidden vendor file. It's all loaded up and rebooting now. Thanks for the help and speedy replies.
Marty

Only thing that it could have been.

Glad you are up and running.

**Lendo78** · 01-17-2013, 07:08 PM

BBSAK has never worked for me either. I just use the Blackberry DM.

**sbx9900** · 01-17-2013, 09:43 PM

Another way to load the OS is via BBH tools. There is a button there to delete the vendor.xml files thereby eliminating the need to manually search for the vendor.xml file(s). And should you want to shrink the OS, you can do it there too and load the OS right after.

**bmwone** · 01-18-2013, 09:26 AM

[QUOTE=sbx9900;7864324]Another way to load the OS is via BBH tools. There is a button there to delete the vendor.xml files thereby eliminating the need to manually search for the vendor.xml file(s). And should you want to shrink the OS, you can do it there too and load the OS right after./QUOTE]

When the next os comes out, I will look into it, thanks!