Insert SIM Card / SOS issue (SIM cards don't work / no mobile network access) on 9900
sorry to bother you, I'm a new user of BlackBerry and I wanted to start with the last model (BB Bold 9900), I picked a bargain on eBay with declared 'continuous rebooting' but with a simple software update (BB OS 7.1) and a new original battery seems it works ok! I can infact switch it on and off and configure without apparent problems and WiFi seems working great...
The only problem so far is that... besides the phone has been sold as *unlocked* (though it has a Rogers brand logo at the bottom of the keyboard) I cannot use my simcards (an italian and a thai one). The phone keeps saying: "Insert SIM Card' and the 'SOS' marking close to the antenna on the top-right corner of the screen.
This is what I found out
1) I checked forums and websites and while accessing the advanced device configuration and typing MEPD, this is what I get:
Netwrk Subset Disabled
Service Provider Disabled
On top of that screen I can read: 'SIM Card: No Valid SIM Card'
2) If I open Options -> Networks and Connections -> Mobile Network on the right side at the line starting with 'Mobile Network:' there's the name of the carrier (that seems the phone is really capable of accessing the GSM network and the correct one according to the SIM).
3) In the end the 'BlackBerry Device Analyzer' after running the Cellular Network
Connection Issues ends with this results:
Antenna Ready: Passed
Voice Ready: Failed
Data Ready: Failed
Blackberry Ready: Not Run
And after pushing 'Next' this is the final resolution: 'The SIM Card is invalid or not inserted. Please check your SIM Card'
4) The telephone looks like new and there are no signs of wear outside and inside. The four golden contacts of the SIM card displacement look brilliant and clean. The insertion of the SIM card seems smooth though steady with SIM card contacts facing down and according mounting specifications;
5) in the end I checked the IMEI (https://prod.eie.net.au/portal/templ...IMEIInquiry.vm) and it seems that is not blacklisted (though this verification may be inaccurate or at least not completely up-to-date).
That's it... I also tried reinstalling the software another time but this situation hasn't changed. By the way, can you please tell me what is the difference between 'Disabled' and 'Inactive' in the SIM status windows (after the MEPD typing)?
Sorry for such a long message but I'm pretty sure this gives everybody as much information as possible as to avoid possible further suggestions and repeated retries...
Thank you for your kind attention, support and understanding... please let me know if someone knows about a similar behaviour nad may suggest what can I do further (before trying another device unlock, if even possible, or repair...), regards...
Insert SIM / SOS Invalid SIM issue - BB Bold 9900
unfortunately I didn't solve the issue yet... Despite retrying with a couple of
different SIMs (that indeed work on other phones).
Here you can find some other references since I got some replies and suggestions
at another forum. Bold 9900 - Insert SIM Card / SOS issue (SIM cards don't work / no mobile network access)
I tried to make the SIM card thicker by applying adhesive tape and/or a folded paper
slip but still without success. I keep thinking it's a hardware issue, maybe
a simple electric soldering that must be fixed...
In any case this afternoon (around 3PM GMT+7) I'll go for a fix and for further
information at a local AIS Thai representative since I was also suggested to ask
for device/SIM registration on the network and I'll get back with the latest news.
Hopefully I'll manage to make it work
Thanks for suggestions and support... and those who share the same problem...
Last edited by ire.simo; 03-20-2012 at 12:13 AM.
- CrackBerry Abuser
03-20-2012, 07:50 AM #10
- 213 Posts
maybe one of the 6 golden "prongs" on the simcard reader itself has "retreated" further below the line of the reader and is not making contact with the simcard itself.
take a goooood look and see if all the prongs are in-line .... height-wiseCheck out the BlackBerry Phone Repairs website http://cellphonediary.com/
- 03-20-2012, 12:25 PM #11
- 11-10-2012, 11:10 AM #13
Re: Insert SIM Card / SOS issue (SIM cards don't work / no mobile network access) on 9900
no solution all the way thru the version / bundle releases.... SOS appears for a few seconds then reselects to 3G.
Carrier Vodacom SA, 128k SIM, 9810 rel 2061
used Nettrax by ranworx.com and I see 150 no service events recorded by the app.
I also drop calls and have many daily setup failures compared to my Nokia smart phone....
- 12-13-2012, 08:15 AM #14
Hate to ask the obvious, but have you tried it with a ROGERS SIM card or are you trying it with an non-Rogers SIM? Although you bought the handset as unlocked, it seems to me that the mobile is still locked.
Take it to an unlocking shop and ask them to unlock it. Its only 20 dollars. There is a post above by an unlocking person. Once its unlocked you can get Free sim cards from most mobile networks.
Last edited by Arlie Magnussen; 09-04-2013 at 09:44 AM. Reason: updating incorrect referrence
- CrackBerry User
12-13-2012, 03:59 PM #15
- 17 Posts
Not sure if you've solved this but I had the same problem the other day. I ended ringing up my service provider who told me to put the problem sim in another phone and put a different sim card in my current phone. I put my problem sim in another phone and then put it back in my current phone and it solved the problem.
- 01-03-2013, 06:23 PM #179630 > 9700 > 9800 + PB > 9810 + PB > 8700 + PB > 9900 + PB > iPhone 4s + iPad 2 > iPhone 5 + iPad 2 > iPhone 5S + iPad 2
- 10-15-2013, 02:25 AM #23
insert sim card error
yesterday my bold 9900 had died cuz of low battery,after that i plugged the charger and then it is saying insert sim card on network place it's saying sos i tried everything with the paper thing nothing is happening please help me...