Insert SIM Card / SOS issue (SIM cards don't work / no mobile network access) on 9900
Hello,
sorry to bother you, I'm a new user of BlackBerry and I wanted to start with the last model (BB Bold 9900), I picked a bargain on eBay with declared 'continuous rebooting' but with a simple software update (BB OS 7.1) and a new original battery seems it works ok! I can infact switch it on and off and configure without apparent problems and WiFi seems working great...
The only problem so far is that... besides the phone has been sold as *unlocked* (though it has a Rogers brand logo at the bottom of the keyboard) I cannot use my simcards (an italian and a thai one). The phone keeps saying: "Insert SIM Card' and the 'SOS' marking close to the antenna on the top-right corner of the screen.
This is what I found out
1) I checked forums and websites and while accessing the advanced device configuration and typing MEPD, this is what I get:
SIM Disabled
Network Inactive
Netwrk Subset Disabled
Service Provider Disabled
Corporate Disabled
On top of that screen I can read: 'SIM Card: No Valid SIM Card'
2) If I open Options -> Networks and Connections -> Mobile Network on the right side at the line starting with 'Mobile Network:' there's the name of the carrier (that seems the phone is really capable of accessing the GSM network and the correct one according to the SIM).
3) In the end the 'BlackBerry Device Analyzer' after running the Cellular Network
Connection Issues ends with this results:
Antenna Ready: Passed
Voice Ready: Failed
Data Ready: Failed
Blackberry Ready: Not Run
And after pushing 'Next' this is the final resolution: 'The SIM Card is invalid or not inserted. Please check your SIM Card'
4) The telephone looks like new and there are no signs of wear outside and inside. The four golden contacts of the SIM card displacement look brilliant and clean. The insertion of the SIM card seems smooth though steady with SIM card contacts facing down and according mounting specifications;
5) in the end I checked the IMEI (https://prod.eie.net.au/portal/templ...IMEIInquiry.vm) and it seems that is not blacklisted (though this verification may be inaccurate or at least not completely up-to-date).
That's it... I also tried reinstalling the software another time but this situation hasn't changed. By the way, can you please tell me what is the difference between 'Disabled' and 'Inactive' in the SIM status windows (after the MEPD typing)?
Sorry for such a long message but I'm pretty sure this gives everybody as much information as possible as to avoid possible further suggestions and repeated retries...
Thank you for your kind attention, support and understanding... please let me know if someone knows about a similar behaviour nad may suggest what can I do further (before trying another device unlock, if even possible, or repair...), regards...
Simone
Insert SIM / SOS Invalid SIM issue - BB Bold 9900
Hello,
unfortunately I didn't solve the issue yet... Despite retrying with a couple of
different SIMs (that indeed work on other phones).
Here you can find some other references since I got some replies and suggestions
at another forum. Bold 9900 - Insert SIM Card / SOS issue (SIM cards don't work / no mobile network access)
I tried to make the SIM card thicker by applying adhesive tape and/or a folded paper
slip but still without success. I keep thinking it's a hardware issue, maybe
a simple electric soldering that must be fixed...
In any case this afternoon (around 3PM GMT+7) I'll go for a fix and for further
information at a local AIS Thai representative since I was also suggested to ask
for device/SIM registration on the network and I'll get back with the latest news.
Hopefully I'll manage to make it work :)
Thanks for suggestions and support... and those who share the same problem...
Simone
Re: Insert SIM Card / SOS issue (SIM cards don't work / no mobile network access) on 9900
no solution all the way thru the version / bundle releases.... SOS appears for a few seconds then reselects to 3G.
Carrier Vodacom SA, 128k SIM, 9810 rel 2061
used Nettrax by ranworx.com and I see 150 no service events recorded by the app.
I also drop calls and have many daily setup failures compared to my Nokia smart phone....
Insert SIM Card / SOS issue (SIM cards don't work / no mobile network access) on 9900
Originally Posted by
shergill1997 OMG thanks so much it worked. i had to do it 3 times with different thicknesses until i found the right one, you just saved my 9900!
So what you did?