1. bmwone11's Avatar
    Hi. I have had a 9900 for a few years. The BBM id is my home address. By accident I put the same address and password on her 9900. BBM is all messed up on both phones now. It says the same address cant be on two devices. Is there a way to change the address on her phone without messing mine up? If I do what my searches say I will mess up one or the other phone.
    I appreciate any and all help.
    Thanks
    05-17-15 05:47 PM
  2. GreenCopperz's Avatar
    I think you just uninstall and the install again, using hers.

    Z30STA100-5/10.3.1.2558
    05-17-15 06:06 PM
  3. bmwone11's Avatar
    Thanks, To do that uninstall....settings..device...application management...BBM then delete? Just confirming
    Do I install using BB World or Destop Manager?
    05-17-15 07:01 PM
  4. MobileMadness002's Avatar
    Depending on where the BBID information was entered, you may need to wipe her device completely. Did she have a different BBID than yours when she setup the device?
    05-17-15 08:08 PM
  5. bmwone11's Avatar
    Hi, excuse my ignorance...what is BBID?
    05-17-15 08:12 PM
  6. bmwone11's Avatar
    Hi, excuse my ignorance...what is BBID?
    05-17-15 08:27 PM
  7. Murundum's Avatar
    The login and password you already have.
    05-18-15 05:23 AM
  8. bmwone11's Avatar
    Hi, thanks everyone for the speedy replies. I wound up wiping both phones. Both are running great. Picking up a lot of free space. Mine is now 220mb available. Both our BBM's are fine.
    donemt likes this.
    05-19-15 07:09 AM

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