10-07-13 03:13 AM
- Tried to upgrade to OS 7.1 and phone now shows 507 Error and will not boot up. Blackberry desktop software will not recognize the phone so I am unable to wipe and reload OS.
I tried connecting to computer via USB without battery, again BBDS does not recognize phone. I'm also out of country so unable to go directly to my carrier for a few months.
I'm running Mac OS X 10.7 so cannot use BBSAK, etc to reload the OS.
Any other suggestions? Any help is greatly appreciated!03-19-12 05:31 AM
- Likely something trivial went wrong and crashed the upgrade and nothing is wrong with the BlackBerry. The 507 error means no device software is installed.
I would troubleshoot the connection issue as a connection issue. There are articles at blackberry.com and maybe even here on this board about solving problems connecting with desktop manager.
Once connected to the Mac, try again loading the OS automatically with desktop manager.
If you can't do it, try another computer. If you can borrow a PC and do as suggested above, that would be your next step if necessary.03-19-12 05:57 AM
- Thanks for the help.
The blackberry is definitely in a bricked state with corrupted OS install so desktop software is not recognizing it at all - I've tried a few things.
Unfortunately I'm also out of country without access to a PC.
Is there any way to force desktop to recognize or to reload OS without desktop software on a Mac?03-19-12 06:45 AM
- If you can get access to a pc, download BBSAK or JL_Cmder wipe the device then try to reconnect to Desktop.
I know in the past I had a problem getting a BlackBerry to connect and if you took the battery out, then connected it by USB to the PC then put the battery back in you could sometimes get the handset working again.
Hope you get something sorted - what a major pain!03-19-12 07:09 AM
- 03-19-12 09:51 AM
How did the BlackBerry get in this status to begin with? Did you drop it, get it wet, try to install software or upgrade, try and use some utility to modify the device ... What?
Assuming there is no hardware damage and the device is ok, you need to rule out a bad battery. Try another battery, one you know is good. Borrow one if you can.
If the problem is not bad battery, troubleshoot the connection to the computer. Try different USB ports, another cable, another computer... There are detailed instructions at blackberry.com and I'm sure here on the board on troubleshooting USB connections and connecting to Desktop Manager. If you can connect another BlackBerry to the computer and use Desktop Manager with another BlackBerry, then I would assume that BlackBerry should also connect (including JL_CMDER and BBSAK) unless there is a problem with the device.
But if you have damaged the device, none of the above will help. In that case you solution is to get the device repaired, which may or not be possible, or get a new device.03-29-12 05:40 AM
- 03-29-12 08:59 AM
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