[hockey141997]

Hello (Blackberry gods) i really need your help you are my last chance!!
I have a blackberry bold 9900 and i really Need the new os 7.1 for the hotspot, i am one of the lucky ones who still has the unlimited plan, i have already downloaded the software and deleted the vendor file, then launched the loader.exe file and follwed the instructions but it wont let me install it, it says it wants to install or update some wireless media music or something? How do i install the new os on my blackberry bold 9900 please help?????
Thank you,
Zack

[abhikumar5]

have u deleted both vendor files

c:\\program files\common files\research in motion\apploader
and:
c: documents and Settings\users\(your user name)\appdata\roaming\research in motion\Blackberry\Loader.xml
OR MAYBE
C:\Documents and Settings\(name)\Application Data\Research In motion\ BlackBerry\Loader XML

[hockey141997]

i deleted the vendor file in the app loader file, were would the second one be?

[abhikumar5]

just go through this step by step to find and delete the vendor file here is the link http://forums.crackberry.com/hybrid-...over-673344/:D

[Legal Eagle]

i deleted the vendor file in the app loader file, were would the second one be?

Try using this:

http://forums.crackberry.com/hybrid-...e-tool-709922/

[Phill_UK]

i deleted the vendor file in the app loader file, were would the second one be?

C:/Users/Your Name/AppData/Roaming/Research In Motion/BlackBerry/Loader XML

[abhikumar5]

http://forums.crackberry.com/hybrid-...emover-673344/

[hockey141997]

Guys I used the program to delete all the vendor files and such but when i launch the loader.exe it just brings up (update wireless music sync)? What could i be doing wrong???

[Legal Eagle]

Is DM showing .391 as an available update ?

If it is then install that way rather than app loader.

[hockey141997]

no the download manager does not show any updates!!!
What eles is there please anyone i really need the update

[Legal Eagle]

no the download manager does not show any updates!!!
What eles is there please anyone i really need the update

Does BBSAK see the OS ?

[hockey141997]

what do you mean does it see the os?

[Legal Eagle]

what do you mean does it see the os?

Try installing BBSAK which you can use to load an OS.

Once installed and connected to your BB click on Load OS box

It will give you a drop down menu that shows all the OS's detected as being installed on your PC.

If .391 show up you can use BBSAK to install.

http://www.google.co.uk/url?sa=t&rct...uMIlsMHyFlTjrQ

[hockey141997]

ok i just checked it does not show the os i want what do i do?
PLease

[Legal Eagle]

ok i just checked it does not show the os i want what do i do?
PLease

Try re starting your PC and see if the OS is then detected.

[hockey141997]

No homo but i love you so much!!!! Its in the process right now!!!!
is there anyway for me to give you a feedback or something to help you out??

[Legal Eagle]

No homo but i love you so much!!!! Its in the process right now!!!!
is there anyway for me to give you a feedback or something to help you out??

A quick click on the thanks button will be more than adequate !!!

Enjoy your 7.1

[robsteve]

Try re starting your PC and see if the OS is then detected.

Its amazing how many problems can be solved by this simple tip. Its the first thing I do when something is acting odd, before I spend a lot of time troubleshooting the problem.

[echlon]

Hi, I'm also running into this problem and I was finally able to see .391 in BBSAK but when it gets to the application loader wizard stage I get this message"The BlackBerry Desktop Software does not have BlackBerry Device Software for the device that you have connected to the computer.."

I also tried a device wipe and I get the same message at that stage.

Any ideas?

Currently running 9900 7.0.0.579 (B2395)

[bimmerdriver]

Hi, I'm also running into this problem and I was finally able to see .391 in BBSAK but when it gets to the application loader wizard stage I get this message"The BlackBerry Desktop Software does not have BlackBerry Device Software for the device that you have connected to the computer.."

I also tried a device wipe and I get the same message at that stage.

Any ideas?

Currently running 9900 7.0.0.579 (B2395)

Did you delete BOTH of the vendor files? BBSAK can do this for you.

[echlon]

Yes I did, I tried downloading .402 and apploader seems to be fine with this version on my phone .. I was hoping to use .391.

[bimmerdriver]

Yes I did, I tried downloading .402 and apploader seems to be fine with this version on my phone .. I was hoping to use .391.

there are no vendor files with .402 because it was a leak. This is invariably the reason why you can't install it.

[echlon]

Weird, I downloaded .428 instead and deleted both vendor files like I did for .391 and it was fine with it .. oh well thanks for your help anyways.