[cszita]

Hi Folks,

Just today I upgraded my Torch 9810 to my new 9900. It arrived with 7.0.0.440 build 2216 and want to upgrade to the newest 7.1.0.1997. (here)
Launched Desktop manager and it only offered me to upgrade to 7.0 build 2392, that's why I decided to download the 7.1 update manually.

After launching loader.exe, I get this message:

"The Blackberry desltop software does not have BB device software for the device that you have connected to the computer"
I downloaded 9900M_PBr7.1.0_rel1997_PL5.1.0.507_A7.1.0.694_AT_T .exe, so I'm pretty sure it's for a AT&T 9900

Tried deleting and restoring vendor file, didn't change anything.

Thanks for your help !!!!

[Legal Eagle]

Courtesy of Elite 1

**TROUBLESHOOTING**
How to Fix OS not Appearing as Available
There are 2 common reasons:

A. HIDDEN VENDOR FILE
Consider trying this new desktop app to remove Vendor from several common locations:
VENDELETE+ - Search and delete Vendor.xml files

If manually deleting Vendor, always hold down SHIFT and press DELETE to permanently delete.
Check here first:
64-bit: Computer\C:\Users\{USER NAME}\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
32-bit: Computer\C:\Documents and Settings\{USER NAME}\Application Data\Research In Motion\BlackBerry\Loader XML
If Loader still doesn't make new OS available, search PC for "Vendor".

If Vendor is not found anywhere, see below to delete contents of AppLoader folder. (Folder where you found Loader & Vendor.)

B. APPLOADER FOLDER ITEMS
1.Uninstall the OS: Control Panel\Programs and Features, highlight this BlackBerry Device Software, click Uninstall at top.
2.Delete AppLoader folder contents: Highlight any item, CTRL+A to select all, SHIFT+DELETE to permanently delete.
64-bit: Computer/C:/Program Files (x86)/Common Files/Research In Motion/AppLoader
32-bit: Computer/C:/Program Files/Common Files/Research In Motion/AppLoader
3.Restart PC.
4.Re-install OS on PC: Go to your browser's downloads section, double-click OS to start InstallShield Wizard.
5.Delete Vendor: Return to AppLoader folder, highlight Vendor, SHIFT+DELETE.
6.Load OS to BB: Attach BB to PC, double-click Loader (in AppLoader folder, where you deleted Vendor).

[cszita]

Thanks! but No luck still get the same error

I'm wondering why does Desktop Software only offers me a lower version? (not even 7.1 OS)

[cszita]

GOT IT !

Thanks to this thread upon deleting the "Social feeds" component, desktop software offered me the last 7.1 update, and could make it even with loader.exe

What an odd workaround..