[DanTheDriver]

Did a reboot on my 9900 this morning and now I can not access the home screen. I have the latest OS.
I can get to the switch applications screen and go to the other apps that are showing except for the home screen option.
BTW: when I use my back button from any of the other screens it goes back to the contacts list for my phone.
Anybody able to point me in the right direction?

[kbz1960]

Try another reboot? Battery pull?

[linuxbbm]

A battery pull should solve this, clear phone log too, and (wait at least a minute to put battery back on)

Hope this help

[keyhole]

not the home screen I was trying to send. I hit Screen to Tapa and it still screws up.

Sent from my BlackBerry 9930 using Tapatalk

[Kdawg7]

If battery pull doesn't work then do a wipe. I wipe my BB 9900 all the time and set it up like nothing happened.
I have my phone book and BB contacts saved on my gmail account, so when my cell reboots from a wipe all my phone and BB contacts get restored after i setup my email. Saved my so many times.



Sent from my BlackBerry 9900 using Tapatalk

[keyhole]

Sent from my BlackBerry 9930 using Tapatalk

[byul]

What's wrong with the screenshot? I don't see.

[keyhole]

Click to view quoted image


Sent from my BlackBerry 9930 using Tapatalk

I was trying to send another screen shot using screen to tapa and the red button but it will only go back to the home screen, not the screen that I was on and wanted to send.

I'll try 1 more time then I'm just getting a regular screen shot app.

[OniBerry]

So pull down the icons by a 1/2 row. I don't see an issue either. Looks like you can access the home screen on your device.

[keyhole]

Sent from my BlackBerry 9930 using Tapatalk

[keyhole]

i can actually can get the home screen and the reply screen its just that if i wanted to post a different screen shot, i cant get it to work i was told that to do that, you tap screen shot at bottom, the hit the red button, go to the screen you'd like to photo and hit screen to tapa. It'll then take you back to reply page and it will post that screen image. Thats what isnt working for me but i'll try 1 more time. too busy today. thanks

Sent from my BlackBerry 9930 using Tapatalk

[byul]

Oh that's a BeWeather screenshot. And it seems it does works lol.

[keyhole]

Well I'll be damned! User error as usual. Go ahead and berate me all, apparently I wasn't following the steps properly. Sorry for wasting you're time all...

[DanTheDriver]

Keyhole ya hijacked my post with a different issue altogether. Please start your own thread for something like that. You just cause confusion.

[DanTheDriver]

Ok battery pull a number of times and also the 3 button pull does nothing to solve it. How can I do a reset or wipe without being able to get to the top menus, home screen?

[adamrollins]

I had this once and I had to reload my whole OS. I think it was Whatsapp that caused it.

[kbz1960]

They say when you install an OS that it wipes it. If there isn't a newer OS or you need wipe you can find the tools on here to do that also. If you need help just ask.