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  1. Bret61081's Avatar
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    Default Bold 9930 Issues on Sprint

    I ordered my Bold 9930 the night and it came out and since the first month I've gotten it, Ive had several of issues, spent 15+ hours at the Sprint store and atleast another 15-20 hours on the phone with different levels of Tech support.

    Here is whats going on:
    About 1 out of every 5-6 sms msgs wont go through. I get all differnet error msgs like SMS error 97, Message ID 205, SMS error 97, Message ID 108, sms error 97, message ID 226, ect and sometimes its just a red X.
    The next issue is with the network connection. I was standing next to one of my employees this past weekend who is on Sprint and has a Nexus 4G and My phone was roaming and he had 4 bars of service and was not roaming. Once the phone switches to roaming, I have to turn the network connection off and back on to get it back to the Sprint network.
    My first phone was reset 3 times by different Sprint stores and 2 weeks ago They finally replaced the phone thinking that would solve the problems, but it did not help at all. Still the same issues I was speaking to a gentleman from New Orleans this weekend who was visiting and he said he has no issues in his home town but since he got to Fort Lauderdale, FL he was having the same issues I was having. Sprint Swears up and down that there is nothing wrong with their network but at this point I am not sure what else to do. I am waiting for another call back from Network services from Sprint but I have a feeling nothing is going to change. I am wondering if anyone else out there is having any issues or is it just me? I never had any Issues with my Curve 3G but have had nothing but issues with this phone.
  2. Spencerdl's Avatar
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    Is the BOLD 9900/9930 supposed to be the "FLAGSHIP" of Blackberry phones? I'm really starting to wonder whats going on with RIM
  3. jhanks64's Avatar
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    I have two clients with Sprint in our area of NW Washington. One has a Bold 9650 and the other has a Bold 9930. There seems to be real poor signal in many places. The 9930 seemed to have issues at first and would stop sending/receiving 3G data. Turning off the radio and back on seemed to fix it.
  4. pynkfloydd's Avatar
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    I'm having signal issues on Sprint with the 9930 also. Signal is much weaker than it was on the 9650 and everytime I pick it up and touch the metal bezel, it just about loses reception (switching to roaming). Last time I checked, signal would jump from -99 to -110 and vice versa.

    I do remember the signal on the initial launch OS for the 9650 (which was an OS5 version) had a weak radio which got better with the following release. ...but the significant drop in signal when I just (literally barely) touch the 9930 worries me.
  5. iBuilder's Avatar
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    Have any of you tried updating your PRL and/or re-synced towers? May need to call Sprint to have it done.
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    Quote Originally Posted by Bret61081 View Post
    I ordered my Bold 9930 the night and it came out and since the first month I've gotten it, Ive had several of issues, spent 15+ hours at the Sprint store and atleast another 15-20 hours on the phone with different levels of Tech support.

    Here is whats going on:
    About 1 out of every 5-6 sms msgs wont go through. I get all differnet error msgs like SMS error 97, Message ID 205, SMS error 97, Message ID 108, sms error 97, message ID 226, ect and sometimes its just a red X.
    The next issue is with the network connection. I was standing next to one of my employees this past weekend who is on Sprint and has a Nexus 4G and My phone was roaming and he had 4 bars of service and was not roaming. Once the phone switches to roaming, I have to turn the network connection off and back on to get it back to the Sprint network.
    My first phone was reset 3 times by different Sprint stores and 2 weeks ago They finally replaced the phone thinking that would solve the problems, but it did not help at all. Still the same issues I was speaking to a gentleman from New Orleans this weekend who was visiting and he said he has no issues in his home town but since he got to Fort Lauderdale, FL he was having the same issues I was having. Sprint Swears up and down that there is nothing wrong with their network but at this point I am not sure what else to do. I am waiting for another call back from Network services from Sprint but I have a feeling nothing is going to change. I am wondering if anyone else out there is having any issues or is it just me? I never had any Issues with my Curve 3G but have had nothing but issues with this phone.
    Been having every single one of these issues. Im now glad it wasnt just my phone
    Bold 9930, Give me sight BEYOND sight!
  7. igotberryfever's Avatar
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    Thats why i left sprint. Same thing same problems. My sister is still on sprint she is starting to have the same problems. I think its sprints 3g service my brother inlaw has a 9650 same house no problems but thats only 2g. Now i am on att with a unbranded bold 9900 have not had any problems H+ is fast and my phone almost always has 5 bars. Sprint says its not their network but i think since the iphone came out Sprints service fell apart even more.Dan Hesse office number is 757 223 3217 you wont get him. But its "the office of Dan Hesse" They let me out of my contract free of charge.
  8. papped's Avatar
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    The issue is Sprint, not your phone... I had the same problem for a 2 weeks on the Sprint 9930 in my house. Then suddenly it would work... I still get random losses of the entire CDMA network connection though...

    If you replaced multiple handsets and you still have the same issue the problem is on Sprint's end (that and several people have had the same type of issues with different phones, which even more points to it not being the handset itself)
    pcgizmo likes this.
  9. palomartian's Avatar
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    I'm with papped. Never had anything but grief with Sprint.
  10. otacon#AC's Avatar
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    Change your network to Home only and 1XEV if it isn't already there. I switched to Verizon because Sprint has great signal in and around major cities where I live but as soon as you stray not very far outside of that the signal drop off is dramatic. With Verizon I get 5 bars almost everywhere I go.
  11. pynkfloydd's Avatar
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    Quote Originally Posted by Reubechs View Post
    Have any of you tried updating your PRL and/or re-synced towers? May need to call Sprint to have it done.
    Yes. It's very easy on Sprint. FYI, PRL=Preferred Roaming List. This means it just updates where it'll roam to, not improve the actual signal.

    PRL Update does not equal Baseband Update. ...two completely different things.

    Network and Connections -> Mobile Network ->Scroll down to "Mobile Network" (Sprint) and hit Menu button -> Update PRL (You can also Update Profile)

    Quote Originally Posted by igotberryfever View Post
    I think its sprints 3g service my brother inlaw has a 9650 same house no problems but thats only 2g.
    I've actually been on Sprint quite a while. ...many different 3G phones too. None of them behaved this way.

    The CDMA specs are the same on the 9930 as the 9650. 9650 (which I've also had) specs are also for EVDO Rev. A. This is 3G. Actually, plain old EVDO (Rev.0) was 3G also. (The only difference in specs that I see between the two is that the 9930 adds supports for 900 MHz UMTS/HSPA which would only matter if using the sim slot on a GSM network.)

    Quote Originally Posted by otacon72 View Post
    Change your network to Home only and 1XEV if it isn't already there. I switched to Verizon because Sprint has great signal in and around major cities where I live but as soon as you stray not very far outside of that the signal drop off is dramatic. With Verizon I get 5 bars almost everywhere I go.
    Did that earlier to help minimize it bouncing from roaming to normal. Still see the insane signal drops for no reason. Actually had to leave it on the window sill so I wouldn't miss a text. Mind you, I'm in a full strength Sprint area right outside of Chicago.

    I've been having to resend texts all day after seeing the annoying red X. Missed a call earlier from the girl. I got the "oh...bad signal, riiiiiiiiiiight". Luckily, the call quality was crappy enough to validate my excuse when she called again a few minutes later.
    Last edited by PynkFloydd; 12-13-2011 at 12:56 AM.
  12. manofice1's Avatar
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    Sprint is pretty bad in our area as well, tons of SMS errors like you had. If you work in a business that uses sprint, it's easier for them to admit there is a problem. A executive had SMS errors and they did some really deep tracking on it and found out the routers and towers in the area were all messed up
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  13. mjordan5's Avatar
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    Thats one major issue ive had with mine it would start to roam for no reason I would be outside where normally my brothers iphone would have nearly full bars and mine would start to roam the other did it 5 times in a row and had to turn off network connection to fix it and it really gets annoying sometimes. To me seeing how the 99xx series as previously stated is suppose to be RIM's flagship device they should have worked out these kinks by now or in my eyes waited to release it to make sure there was not these major problems ex. Bricking, numerous quality control issues, the Roaming issue among numerous others.
    Crackberry addict since I first touched a Blackberry device and there was no turning back after that.
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    Quote Originally Posted by papped View Post
    If you replaced multiple handsets and you still have the same issue the problem is on Sprint's end (that and several people have had the same type of issues with different phones, which even more points to it not being the handset itself)
    Makes you wonder how many "defective" blackberries are really defective at all.
  15. Bret61081's Avatar
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    After spending 2 hours with Sprint on the phone today they said that they think the towers in the area are too over capacity and the phone is not strong enough to pick up the signals. Waiting to hear more back tomorrow....so we will see
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    Sprint still good in Boston, but on a Treo 750; use TMo for my berry.
  17. pynkfloydd's Avatar
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    Quote Originally Posted by manofice View Post
    Sprint is pretty bad in our area as well, tons of SMS errors like you had. If you work in a business that uses sprint, it's easier for them to admit there is a problem. A executive had SMS errors and they did some really deep tracking on it and found out the routers and towers in the area were all messed up
    Quote Originally Posted by Bret61081 View Post
    After spending 2 hours with Sprint on the phone today they said that they think the towers in the area are too over capacity and the phone is not strong enough to pick up the signals. Waiting to hear more back tomorrow....so we will see
    Thanks! I called today. Tower outage in my area until December 19. They said they'll also credit my account for the outage.

    Not sure if this is related, but they're supposed to be upgrading the entire network with new equipment. I'm sure the iPhone effect didn't help ease things either.

    Definitely worth calling.
  18. Bret61081's Avatar
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    Sprint Just called and said that its a network issue and the problem SHOULD be resolved by the end of Feb 2012! NICE! Considering they told me that it would be resolved by the end of Sept this year when I went to return the phone!! Tomorrow I am going to look at the new Google phone....I cant wait till Feb. to have these issues resolved. its complete BS
  19. pynkfloydd's Avatar
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    Quote Originally Posted by Bret61081 View Post
    Sprint Just called and said that its a network issue and the problem SHOULD be resolved by the end of Feb 2012! NICE! Considering they told me that it would be resolved by the end of Sept this year when I went to return the phone!! Tomorrow I am going to look at the new Google phone....I cant wait till Feb. to have these issues resolved. its complete BS
    Ask Sprint for a "femtocell". It's basically a signal generator that plugs into your router. If they give you the run-around, ask to speak to retentions.
  20. jhanks64's Avatar
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    Quote Originally Posted by Bret61081 View Post
    Sprint Just called and said that its a network issue and the problem SHOULD be resolved by the end of Feb 2012! NICE! Considering they told me that it would be resolved by the end of Sept this year when I went to return the phone!! Tomorrow I am going to look at the new Google phone....I cant wait till Feb. to have these issues resolved. its complete BS
    Are you thinking that the new Google phone would work better on Sprint? Is the consensus that just BlackBerry's have problems in some Sprint areas?

    I have spoke to users of other Sprint phones and they have complained too, but its only anecdotal.
  21. mjordan5's Avatar
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    Sprint is having a lot of signal problems throughout there phone ranges mainly because of how many iphones people bought on sprint and sprint wasn't able to upgrade the towers to handle the huge added capacity of data that was being used.

    Posted from my CrackBerry at wapforums.crackberry.com
  22. Bret61081's Avatar
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    Quote Originally Posted by jhanks64 View Post
    Are you thinking that the new Google phone would work better on Sprint? Is the consensus that just BlackBerry's have problems in some Sprint areas?

    I have spoke to users of other Sprint phones and they have complained too, but its only anecdotal.
    No I am going to look at Verizon. The problem I have is that its not all phones that are having the issues. I had no issues with my old Curve. I can be sending next to one of my employees who have the Nexus 4g and he will have 3 bars of signal and I will be roaming! Ive been with Sprint for 12 years next month...and Ive never had these type of issues. They gave me a 100$ service credit for the issue and told me that if they can not have the issue fixed by 2.2.12 they will let me out of my contract. So only time will tell....
  23. Mallet21's Avatar
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    Slightly OT but a software update from Sprint would be nice at some point.


    **EDIT**


    Never fails.....looks like there is a Sprint update (7.1.0.457) waiting for me to install when I get home tonight
    Last edited by Mallet21; 12-15-2011 at 04:45 PM.
  24. Bret61081's Avatar
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    I did it last night and it messed up my phone. Touch died and all the icons for the apps are small and cant be accessed. I am trying to put the old software back on now...fingers crossed....

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