10-19-12 11:51 AM
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  1. deptic2111's Avatar
    deptic2111
    Hello. I have a problem with my phone.
    I have been using rogers os 7.0.585 but it had some glitches. so i decided to update the dive to rogers official release os 7.1.391 but everytime i try to upgrade but when it reaches to "Reconnecting to JVM" its stuck and my phone goes into red light loop (comes on then off, after a while it red lights again, no boot) so it cannot connect to jvm. Weird thing is i am able to downgrade back to 7.0.585 but not upgrade to any os past that. I decided to load back .585 and reactivated my service and then try to upgrade wirelessly and it found new update (same os as before, 7.1.391) but after its in it installation stage it eventually restarts and do the same thing like i am using the computer to upgrade which i'm not doing .(red light on, off then on again) so. please help me! (my phone comes from rogers) and only use rogers official updates just not this one what could be wrong i am very upset and confused right now! its like the phone is not taking in 7.1 at all. i already tried to wipe with programs (jl_cmdr, bbsak ect..) does not work. WTF!
    Thank you
    10-18-12 06:25 PM
  2. southlander's Avatar
    southlander
    Have you tried backing up and then doing a wipe on the device itself?

    Sent from my BlackBerry 9930 using Tapatalk
    10-19-12 01:25 AM
  3. deptic2111's Avatar
    deptic2111
    i have nothing to backup . help me! what could be wrong because this is confusing!
    10-19-12 09:56 AM
  4. kbz1960's Avatar
    kbz1960
    Doesn't Matter
    Desktop? Laptop? Try different usb ports? Not using a hub? Using loader or dm?
    10-19-12 10:45 AM
  5. deptic2111's Avatar
    deptic2111
    desktop n laptop. and yes. no hubs. used both loader and dm. nothing. only can downgrade but no 7.1
    10-19-12 11:01 AM
  6. kbz1960's Avatar
    kbz1960
    Doesn't Matter
    Do you have any other phone OS installed on your pc? If so uninstall them.
    10-19-12 11:20 AM
  7. deptic2111's Avatar
    deptic2111
    i only have one installed. which is 7.1.391 (rogers) (which i'm currently trying to install) thats it...
    10-19-12 11:27 AM
  8. kbz1960's Avatar
    kbz1960
    Doesn't Matter
    Not sure what your trouble is then. Newest dm? To wipe with bbsak open task manager on the PC and kill anything rim and blackberry then open and use bbsak.
    10-19-12 11:38 AM
  9. deptic2111's Avatar
    deptic2111
    newest dm n everything. i already know about that and already done. it doesn't have screen installed though. could this cause it? or not
    10-19-12 11:51 AM
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