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  1. deptic2111's Avatar
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    Default Bold 9900 random restarts when in usage.

    I have a bold 9900 from at&t and when it in use, it would eventually restart. but when not in use, it remains on. no matter what i do, it still restart randomly. when connected to computer i can use it all i want, it doesn't restart at all. but when on battery after using it doing whatever, either by going through the phone (no network or Bluetooth or WiFi on) it would reboot when i just naturally use the phone. was on 7.1.0.523, when upgraded to 7.1.0.746, when downgraded to 7.1.0.649 (latest at&t version) then downgraded to 7.0.0.576 but none of these works. i wipe phone with bbsak to error 507 but that doesn't work. decided to do a more aggressive wipe and completely wiped until red light blinked twice in a row but nothing. did security wipe that doesn't work. i'm current back on .576 right now. can't really use it until i plug it in via usb cable.
  2. iamivanwilliams's Avatar
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    #2  

    Default Bold 9900 random restarts when in usage.

    Maybe there is a hardware issue? Even more so if you've already reloaded an OS on it. Did you just get it? If so get is swapped.
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  3. deptic2111's Avatar
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    Default Re: Bold 9900 random restarts when in usage.

    it doesn't have warranty. please help me. there is nothing else i can do? how can it be hardware and the phone turns on?
  4. berryromancewriter's Avatar
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    Default Re: Bold 9900 random restarts when in usage.

    Did your 9900 just start with the rebooting in the last few weeks or so, because I have AT&T, too, and my phone just started rebooting about 2 weeks ago.
    It was love at first touch with my BB Red Curve and then I held the BOLD!
  5. OniBerry's Avatar
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    #5  

    Default Re: Bold 9900 random restarts when in usage.

    If you haven't installed any apps and you have wiped the device (twice), then it would have to be a hardware issue. Your phone keeps rebooting on various OS builds?
    Cuius testiculos habes, habeas cardia et cerebellum...
    Z10 (v10.2.x.xxx Rogers), Playbook (v2.1.0.1314) | Rooted SGS IV
  6. berryromancewriter's Avatar
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    Default Re: Bold 9900 random restarts when in usage.

    I did notice that when I use my BB plug adapter instead of my Kindle one, it doesn't reboot as often.
    It was love at first touch with my BB Red Curve and then I held the BOLD!
  7. deptic2111's Avatar
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    Default Re: Bold 9900 random restarts when in usage.

    Quote Originally Posted by berryromancewriter View Post
    Did your 9900 just start with the rebooting in the last few weeks or so, because I have AT&T, too, and my phone just started rebooting about 2 weeks ago.
    actually i got this phone from someone so idk how long ago it started
  8. deptic2111's Avatar
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    Default Re: Bold 9900 random restarts when in usage.

    Quote Originally Posted by Oniberry View Post
    If you haven't installed any apps and you have wiped the device (twice), then it would have to be a hardware issue. Your phone keeps rebooting on various OS builds?
    yes it does. no matter. but when plugged in usb, it works fine without the restarts. when its about to restarts the keyboard light shuts off but no trackpad, then when it reboots everything else shuts off (trackpad light / screen)
  9. deptic2111's Avatar
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    Default Re: Bold 9900 random restarts when in usage.

    Quote Originally Posted by Oniberry View Post
    If you haven't installed any apps and you have wiped the device (twice), then it would have to be a hardware issue. Your phone keeps rebooting on various OS builds?
    also can the battery cause this??
  10. iamivanwilliams's Avatar
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    Default Bold 9900 random restarts when in usage.

    Send a tweet to @blackberryhelp and see what they suggest...
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  11. deptic2111's Avatar
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    Default Re: Bold 9900 random restarts when in usage.

    ok... do u really believe this is hardware issue or software? but i did wipe (twice) but still nothing.
  12. iamivanwilliams's Avatar
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    Default Bold 9900 random restarts when in usage.

    When you wipe the device do you perform a restore? If so perform a wipe again and NO restore.

    See how it is then...
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  13. deptic2111's Avatar
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    Default Re: Bold 9900 random restarts when in usage.

    no i did no restores. just straight wipe and reload
  14. southlander's Avatar
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    #14  

    Default Bold 9900 random restarts when in usage.

    Quote Originally Posted by deptic2111 View Post
    also can the battery cause this??
    Yep. Check and make sure its a tight fit to all the pins/contacts.

    Also a bad battery can cause this. Get a new battery (CrackBerry sells them).

    In fact getting a new battery is the first thing I would do.

    Sent from my BlackBerry 9930 using Tapatalk
  15. deptic2111's Avatar
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    Default Re: Bold 9900 random restarts when in usage.

    ok cool . i'll get a new battery and test it and see what happens. *fingers crossed*
  16. deptic2111's Avatar
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    Default Re: Bold 9900 random restarts when in usage.

    also when its shutting down, the keyboard lights go out but track pad lights still on, then the whole phone restarts. everything doesn't turn off at same time like doing battery pulls
  17. iamivanwilliams's Avatar
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    Default Re: Bold 9900 random restarts when in usage.

    ...that's how it works. Obviously doing a battery pull EVERYTHING would instantly go off

    Quote Originally Posted by deptic2111 View Post
    also when its shutting down, the keyboard lights go out but track pad lights still on, then the whole phone restarts. everything doesn't turn off at same time like doing battery pulls
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  18. deptic2111's Avatar
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    Default Re: Bold 9900 random restarts when in usage.

    Quote Originally Posted by naviwilliams View Post
    ...that's how it works. Obviously doing a battery pull EVERYTHING would instantly go off
    I'm talking when I'm using it and it suddenly restarts. that's what happen. keyboards lights first, then the rest
  19. iamivanwilliams's Avatar
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    Default Re: Bold 9900 random restarts when in usage.

    That lighting sequence you speak of is what you'll see if you perform a ALT + Shift (the one on the right) + DEL all at the same time (this is a reboot without removing the battery). Try it...
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  20. deptic2111's Avatar
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    Default Re: Bold 9900 random restarts when in usage.

    Quote Originally Posted by naviwilliams View Post
    That lighting sequence you speak of is what you'll see if you perform a ALT + Shift (the one on the right) + DEL all at the same time (this is a reboot without removing the battery). Try it...
    so why is my phone doing this? can battery cause it?
  21. kemj's Avatar
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    #21  

    Default Re: Bold 9900 random restarts when in usage.

    Quote Originally Posted by berryromancewriter View Post
    Did your 9900 just start with the rebooting in the last few weeks or so, because I have AT&T, too, and my phone just started rebooting about 2 weeks ago.
    I have the 9900 with AT&T and having the same annoying problem. The phone started with this mess by last week when I updated to 7.1.0.746. Several reboots a day, and at moments 3 in a row made the device almost unusable. Today it got to my nerves and downgraded to the latest AT&T official version but it still does the same . It even made a reboot during a phone call! What the heck is happening??
    I rock a BlackBerry Z10
  22. breakmedown's Avatar
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    Default Re: Bold 9900 random restarts when in usage.

    Sounds like the OPs phone is forcing a shut down. Have you noticed something like the LED indicating your battery is dead? To me it sounds like your phone thinks it's dead and shutting off (hence why it doesn't have the problem on the charger). I'm just speculating, though.
    Lovin' my BB since Dec '07
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  23. deptic2111's Avatar
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    Default Re: Bold 9900 random restarts when in usage.

    Quote Originally Posted by breakmedown View Post
    Sounds like the OPs phone is forcing a shut down. Have you noticed something like the LED indicating your battery is dead? To me it sounds like your phone thinks it's dead and shutting off (hence why it doesn't have the problem on the charger). I'm just speculating, though.
    what is OPs?? no led was blinking when it shut down. so like u said the phone think its dead and shutting down. does this have to do with battery?? or the phone itself?
  24. iamivanwilliams's Avatar
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    Default Re: Bold 9900 random restarts when in usage.

    OP = original poster...

    PS: how many times are you going to ask about the battery? LOL - like others have said, obtain another battery, and try it, and then let us know what happens. We're all speculating, and can't give a definitive answer without actually having the device and thus manually troubleshooting it. Make sense?

    But, yes, you're right, it could be the battery. And, my assumption is based on the fact that it works fine when connected to a charger...

    Quote Originally Posted by deptic2111 View Post
    what is OPs?? no led was blinking when it shut down. so like u said the phone think its dead and shutting down. does this have to do with battery?? or the phone itself?
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  25. #25  

    Default Re: Bold 9900 random restarts when in usage.

    I've got a TMO 9900 that I got from Craigslist that has been having random reboots. Booting it up in safe mode (holding the Escape arrow while booting up) has stabilized it. On mine, from the troubleshooting I've been able to do I think it is a hardware issue. But just wanted to suggest trying to run it in safe mode and see if that helps.
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