1. Harry ANSTESS's Avatar
    Hi all I'm an experienced blackberry user torch, z10 and classic etc.

    I just bought a second hand bold 9900 for my father and having no luck setting up either bbm or his email account. He was using bbm on a Samsung prior and have changed the password as described in other posts regarding similar problems setting up bbm. I put the id and password in but it remains on the setup screen doing nothing. I've deleted and reinstalled bbm and dine several security wipes.

    The email says "activation request failed . A service connection is unavailable"

    I'm guessing this is locked to a enterprise account?

    Can somebody point me in the right direction?
    11-26-15 02:53 AM
  2. Harry ANSTESS's Avatar
    Also have performed battery pull.

    Have 3G connection and wireless network
    11-26-15 03:03 AM
  3. David Tyler's Avatar
    Do you have BIS access on your data plan? Is the little BlackBerry symbol visible up by the connection icon? While Android, iOS, and BlackBerry 10 devices don't require BIS for BBM and email, the older BBOS phones do. If your service provider is AT&T, you can tell them you need a "BlackBerry data plan."

    Passport SE: All the snooty prestige of a device with a precious metal in the name at less than half the price!
    Harry ANSTESS likes this.
    11-26-15 09:54 AM
  4. iRetired's Avatar
    BB data plan is a no-cost add on domestic (US) AT&T plans.
    David Tyler likes this.
    11-26-15 08:48 PM

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