Blackberry not compatible with Hyundai radio
From: Customer Service [mailto:[email protected]]
Sent: May-16-12 12:16 PM
To: Al van der Laan
Subject: RE: Some small issues with the Santa Fe - not dealer related
Dear Mr. Van der Laan,
Thank you for your reply. We apologize for the delay in our response.
Hyundai Auto Canada�s audio system warranty covers any component installed by the manufacturer that is found to be defective in material or in workmanship, as you have mentioned below. Our Bluetooth system is not compatible with the BlackBerry Bold 9900 and the latest BlackBerry software version 7.1 on any of our Hyundai models.
Please be advised that our technical support team is still investigating for a possible solution in order to introduce pairing possibilities and compatibility with the latest BlackBerry software.
Please do not hesitate to contact us at the number below should you have any further questions.
Sincerely,
<name removed>
Customer Relations Coordinator
Hyundai Auto Canada Corp.
75 Frontenac Drive, Markham, ON, L3R 6H2
Telephone: 1-888-216-2626
Hyundai Auto Canada | Affordable New Cars | Best Economy Cars | Fuel Efficient Vehicles
From: Al van der Laan
Sent: May 5, 2012 5:08 PM
To: Customer Service
Subject: RE: Some small issues with the Santa Fe - not dealer related
Hello Customer Support people of Hyundai:
It has been a while now and I would like to learn if and when Hyundai is prepared to fix the issue of failed pairing as described below.
You have admitted that there is awareness and that you are investigating, if for whatever reasons you cannot commit to have this issue resolved I will have to file a claim under warranty. As you know the radio systems are covered under a 60,000km warranty and since I have had the car for less than 4,000km I feel I am entitled to open a warranty case through my dealership.
Since I cannot reliably place hands free calls with the combination of my device and since Hyundai is aware of this situation I feel that a resolution should be found within a reasonable amount of time. I also must note that this issue does occur with a 2011 model as well (I rented a vehicle last week and it had the same issues).
Keeps trying to download contacts
2013 Sante Fe without the nav option. It pairs fine with my Bold 9900. Everytime I start the vehicle it starts to download the contacts and call history. Am I overlooking something in the phone options?