09-10-13 08:23 AM
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  1. ionaphil's Avatar
    ionaphil
    My husband gave me his bb bold. I know I have to change id. Done a factory reset. When I try to put in id it says cannot be done offline. I tried wifi setup put in password but says unable to connect it says failed to authenticate against the network. Can anybody help please
    09-01-13 02:37 PM
  2. SwitchBeach's Avatar
    SwitchBeach
    What model number "bold"?
    What country are you in?
    What carrier are you on?
    Do you have a BLACKBERRY Data Plan?
    Is the device activate on the carrier's BIS?
    09-01-13 06:34 PM
  3. miss_morgana's Avatar
    miss_morgana
    Do a factory reset with desktop manager .. my guess is that your husband had BES and IT Policy is still active in your phone

    sent from my Blackberry using my fingers
    09-08-13 06:40 PM
  4. Palmvim's Avatar
    Palmvim
    I just bought a 9900 online and I'm having the same problem. Let me know how it goes for you. Thanks


    Sent from my BlackBerry 9900 using Tapatalk
    09-09-13 09:53 AM
  5. miss_morgana's Avatar
    miss_morgana
    Originally Posted by Palmvim
    I just bought a 9900 online and I'm having the same problem. Let me know how it goes for you. Thanks


    Sent from my BlackBerry 9900 using Tapatalk
    @Palm does your 9900 app world blocked or browser blocked ?
    Just factory reset it with desktol manager .. go at Help - support tools - factory reset

    sent from my Blackberry using my fingers
    09-09-13 11:39 AM
  6. Palmvim's Avatar
    Palmvim
    BBOM not working, it is not letting me setup my email accounts . it wants me ro activate onto an enterprise account?
    09-09-13 12:57 PM
  7. miss_morgana's Avatar
    miss_morgana
    Factory reset as I have told you !
    Connect your phone to the pc or whatever oper desktop manager , go to help - support tools - factory reset , after this everything will work normal , I did these things on my 9900 , and know I am enjoying BIS

    Sent from my BlackBerry 9900 bold using my tongue
    09-09-13 02:09 PM
  8. Palmvim's Avatar
    Palmvim
    I did - still unable to set my email. I called Rogers and I'm on BIS. Can't get Blackberry Protect to work too. Just don't understand what is wrong
    09-09-13 08:52 PM
  9. miss_morgana's Avatar
    miss_morgana
    Originally Posted by Palmvim
    I did - still unable to set my email. I called Rogers and I'm on BIS. Can't get Blackberry Protect to work too. Just don't understand what is wrong
    If it still doesn't work donate it to me seriously ))

    Sent from my BlackBerry 9900 bold using my tongue
    09-10-13 08:23 AM
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