BBM Voice Wireless Problem
hi guys ..i need you help please...I have been calling every one today on my list..without any problem...sending and receiving like a charm..
but I have a friend of mine connecting via hot spot wireless shield...and she can't make calls..she's always unavailable ...
is it because of the hot spot thing ? does she have to connect via normal wireless router.. ?
she connects with her laptop without any problems..and her galaxy s3 too ..
- CrackBerry Genius
12-10-2012, 02:55 PM #2MY TAKE ON THE Z10... I DON'T KNOW HOW, OR WHY, BUT IT WORKS!!!
- 4,693 Posts
- CrackBerry Genius
12-10-2012, 03:16 PM #4
- 4,693 Posts
Again, I can't be sure. Especially if you can't either. lol.
But, are you sure it's not that she has WiFi on the connected device turned on in order to connect to a mobile network HotSpot?
Sort of like how we have to turn on WiFi reception on our laptops in order to connect to our Mobile HotSpot (cellular data) on our 9900's?MY TAKE ON THE Z10... I DON'T KNOW HOW, OR WHY, BUT IT WORKS!!!
- 12-10-2012, 08:33 PM #8
I think this might be a BUG. Me and my wife were using BBM voice today at work on our corporate LAN. She's gone home and now it shows both of us each is unavailable for chat. WiFi is up in both places as is internet service and our phones are both linked to the WiFi with no issues. We've both re-started and it still shows unavailable.
EDIT: Ok I see you are talking about WiFi via a hotspot. Different. But I see no reason why it is not working for us. Unless maybe RIM is having a server side issue?
- 12-10-2012, 08:51 PM #9
BBM Voice Wireless Problem
dont think its an issues on RIM's side i just tried a quick call and it worked fine.
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9530 > 9550 > 9930 18.104.22.1681. > White Z10 10.2.1.1055 Playbook 32 22.214.171.1246
- 12-10-2012, 09:06 PM #10
BBM voice needs certain ports opened KB33102-Using BlackBerry Messenger Voice Chat behind a firewall
Using BlackBerry Messenger Voice Chat behind a firewall
Article ID: KB33102
Last Modified: 12-10-2012
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BBM Voice is compatible with the most common personal/home WiFi network configurations.* To initiate a BBM Voice chat simply connect to a WiFi access point, and from within any BBM chat, tap the BBM Voice icon or press your phone hard key whenever your contact shows available.
Note: Your contact must also be connected to a WiFi access point and the BBM voice icon will be green when they are available.
If you are experiencing difficulty making or receiving BBM Voice chats or you have received the “Your voice chat failed due to a problem with the network connection” message a firewall maybe in place.** Firewalls add an additional level of security to your connection by permitting and denying network traffic between devices on the internal network and the internet.* BBM Voice uses the following ports and porting forwarding must be enabled for the application to work on a traffic restricted network:
•*62148 to 62169 (UDP)
BBM Voice also communicates with the following addresses; therefore, they need to be white-listed:
For guidance on how to setup port forwarding, please contact your network administrator or refer to the documentation*included with your router, firewall, or security software.
- 12-10-2012, 09:27 PM #11
- 12-11-2012, 06:35 PM #14
KB26816-Using BlackBerry PlayBook Video Chat behind a firewall
But as it says most people on a home network won't have a problem, it is the corporate networks and secure environments that will need to have the opened by administrators.
- 12-11-2012, 06:40 PM #15
- 12-11-2012, 08:17 PM #17
- 12-12-2012, 08:44 AM #18
Nop i'm not able to check against that specific environment for a while - I'm testing on another access point off the same network (but 1 level down) and it won't make a connection but it wont error out either yet.
And yes - port 443 is https - I uses https so can't forward it to a single device. - I will need to get a couple of my users to try and do some testing for me and see what happens. I may try and open some of the ports at home and see what happens, but even there I cant re-direct 443 for long.
- CrackBerry User
12-17-2012, 01:52 AM #21
- 21 Posts
This is strange...
I downloaded BBM 7, but it would not work on my wireless at home. Just would not connect and give me the "your voice chat connection can not be established"
Got to work, jumped on my friends phone hotspot (wireless) and MAGIC!!! it worked. Called my brother all the way in Canada (am in the Middle East)
after some googling I find out that i might need to do something with the router at home - something with Ports BBM Voice Wireless Problem
which is strange because this was never the case with playbook video chat.
any help or suggestion that you might have to add would be appreciated.
- CrackBerry Abuser
12-17-2012, 07:14 AM #22BB
- 148 Posts
8900/ 9700/ 9900/ Z10/ Q10/ Passport
- 12-17-2012, 01:55 PM #23
Sorry but that's really bad information. There can be any other number of clients on the network using any number of DHCP or static IP's and you are telling people to choose a "random" IP address, which can wreak havoc in the network, causing IP address conflicts. That is NOT the fix and will do absolutely nothing to help resolve the issue. Blocked ports have ZERO to do with the IP address. I do not have all the solutions to this issue, but I do know this is very bad information you just posted and can cause major issues on a network. This is not a fix; it's a network disaster.
It's anything BUT helpful for anyone...it's like telling someone who's allergic to peanuts to eat a spoonful of peanut butter.Z10
Steve - Besadmin
- 12-17-2012, 01:58 PM #24Z10
Steve - Besadmin
- 12-17-2012, 02:40 PM #25
So if I came along to your enterprise and said hey, lets open all these firewall ports (I'm only worried about *inbound* here) that would be OK?
Quote 'BBM Voice uses the following ports and porting forwarding must be enabled for the application to work on a traffic restricted network'
As per my post above I've never had to make any firewall changes for facetime to work on a double-NAT network so I don't really see why I'll be port forwarding for a voice chat app when I can just use something else.
There was even a comment above about the Playbook not needing anything for video chat - I just this this is a bit short sighted of RIM + they expect the average home user with a pre-configured isp provided modem/router to be able to configure it?
I hope one day I'm at consultant network manager at your place! I could have lots of fun with open ports and services running a mock.
I know its not a service we are going to reconfigure our wide area WiFi network cloud for, and this is with all our staff being on BES and the permitted use of BBM. These are the same users who can't connect there laptops to there home broadband networks to VPN into the enterprise so I don't hold much hope...
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