1. Stomps01's Avatar
    I just updated bbm for somebody on their 9900 and now it is completely gone from the phone. I even did a security wipe and still nothing....It shows as Installed in blackberry world.... I'm baffled.. Any ideas how to get it back?

    Posted via CB10
    03-22-15 06:12 PM
  2. iRetired's Avatar
    Battery pull? Don't mean to sound facetious, but that usually helps. Also, try uninstalling it when in BBW then re boot then reinstall.
    03-22-15 08:05 PM
  3. Stomps01's Avatar
    Yes tried battery pull plus did a wipe and it didn't fix it. I couldn't find the option to uninstall it in bbw... I didn't think it was possible to uninstall bbm...

    Posted via CB10
    03-22-15 08:07 PM
  4. Stomps01's Avatar
    Just did an OS downgrade to the previous one and its still not there. I completely redid the OS and still not there.... wow Wtf? Lol

    Posted via CB10
    03-22-15 09:09 PM
  5. TheBirdDog's Avatar
    Upgrade time!!! I'm kidding, of course... sort of. BBM still works great on BB10 devices!

    Posted via my BlackBerry Passport
    03-22-15 09:12 PM
  6. Stomps01's Avatar
    Upgrade time!!! I'm kidding, of course... sort of. BBM still works great on BB10 devices!

    Posted via my BlackBerry Passport
    Lol ya I'm using bb10 but my friend won't...... I totally fd up the phone just by updating bbm..... I'm baffled..


    Posted via CB10
    03-22-15 09:15 PM
  7. Damian Montero's Avatar
    Did you try to uninstall and re-install.

    I'm serious about that. Even if it's not shown after you click on "show all" in the "ALL" tab then go into your applications and you WILL find it and be able to uninstall it (even though it's "not on your phone")

    Then you'll be able to install it from the blackberry store.

    Happened on my 9900 and it happened after an OS update also just like you.
    03-23-15 02:41 PM
  8. Stomps01's Avatar
    I didn't find the option to uninstall but what I did was go to the Blackberry site and do a software update. It gives you the option to downgrade to an older OS version. After I did that it still wasn't showing on the phone but it gave me the option to install it in BlackBerry world. After that I did a software update to the current version and it stayed. So it's fixed.... for now.... lol
    Thanks for the suggestions!

    Posted via CB10
    03-23-15 02:51 PM

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