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  1. M.Rizk's Avatar
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    Thread AuthorThread Author   #1  

    Unhappy BBM 7 stuck at "Restoring BBM"

    Hello all,

    Not sure what to do. I planned to update to 7.1.0.825 yesterday. Installed BBM 7 and It is stuck at "Restoring BBM". The Problem that I can't revert back to BBM 6.2. As I have important BBM Contacts for my website that I need to keep and of course I had no Back up as BBM 7 is not offering any Back ups.

    If there is no way to fix it without losing contacts. I will have to wait till I get the Z10 and use BBM on it then :/

    Steps I did:
    • Downgrade to OS 7.1.0.714
    • Switch to another carrier
    • Reboot
    • Removing Battery and Inserting it back
    • Installing BBM 6 then replacing it with BBM 7
    • Using WiFi
  2. Red_Berry_21's Avatar
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    ask for it ;)
    #2  

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    did you back up your contacts via email?
  3. M.Rizk's Avatar
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    Thread AuthorThread Author   #3  

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    You know well we can't do this on BBM 7. As I said I have had BBM 7 for over 2 months so far so even if I had Remote Backup on before the back up will be outdated.
  4. Simon Ng's Avatar
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    #4  

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    I believe this happens when you upgrade your OS, but if you still wipe your device and install your desired OS, this will not occur...
  5. nic0ck's Avatar
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    #5  

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    same thing happened to my a week a go... I keep retrying (like 20 times) then did a reboot or 2 and worked... BUT LOST ALL MY 2k CONTACTS!

    I had to downgrade to 6.2 version and restore the NOVEMBER contacts... really a piece of s.... I'm never upgrading again to bbm 7... until I got the Q10 or Z10 I guess?
  6. M.Rizk's Avatar
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    Thread AuthorThread Author   #6  

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    I fixed my issue:

    • First I restored to BBM 6.2
    • I added myself
    • Said Hi lol
    • Updated to BBM 7
    • Restored from my BBID
    • Works.
  7. non-vtec's Avatar
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    #7  

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    Quote Originally Posted by M.Rizk View Post
    I fixed my issue:

    • First I restored to BBM 6.2
    • I added myself
    • Said Hi lol
    • Updated to BBM 7
    • Restored from my BBID
    • Works.
    where can you download bbm 6.2?
  8. kazakoshi's Avatar
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    #8  

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    On your BB, go to http://mobileapps.blackberry.com/devicesofware/index.do
    I finally decided to upgrade my 9900 to OS 7.1.0.794. After upgrading, I encountered same problem. Had to downgrade my BBM to 6.2 then upgrade to BBM7. Now all good I hope. 7.
    I wish I could upgrade My OS to Latest 7.1.0.861. But I was not able to find jAsia version

    Update: sorry wrong address. http://mobileapps.blackberry.com/dev...y.do?code=bbm6 This is the one for BBM6.2 download.
    Last edited by kazakoshi; 03-02-2013 at 12:06 AM.

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