1. donnabray's Avatar
    Hi everyone,
    I'm new to the 9930 - just got it for work - but have had BB's before. I have an irritating problem and I promise I have searched far and wide to find a solution. When I get a call, the screen stays dark with just a shadow of the icon or caller ID name. No matter what I do or what I push, the display will not light up. For the life of me, I can't figure this out. I read in the forum that you just push "a button" on other versions of BB's but no buttons work on the 9930. Seems like a simple problem, but I cannot figure it out. Can anyone help?
    01-05-12 10:02 AM
  2. infinus's Avatar
    Does it light up when in home screen?
    See if your keypad and trackpad lights up too.
    Check for setting
    Home..options..Display...Screen Display...
    Play with..
    Automatic timeout.
    Automatically dim backlights..
    .
    If possible wipe and install/ update OS..
    If all this fails...
    There might be hardware problem..
    01-05-12 10:08 AM
  3. donnabray's Avatar
    Thanks, nothing worked. I'm doing a wipe - no problem as I didn't have a lot of stuff on my new phone anyway. Will let you know.
    01-05-12 10:16 AM
  4. donnabray's Avatar
    Just to let everyone know, the wipe worked. Thanks,
    01-05-12 02:39 PM
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