07-14-14 08:18 PM
  1. cnncnn's Avatar
    I have Mobile Hotspot Sierra 763s from Telus

    All my computers and RIM Playbook connects to it perfectly via wifi.

    When I try to connect my BB 9900 (BES) it reboots the Sierra 763 and it keeps doing it.

    BB 9900 connects fine with other routers and huawei mobile hotspot

    Tried all different settings with no luck .. even removed the security from sierra 763s but it reboots as soon as it gets connected to BB 9900

    Any solution
    01-11-13 11:04 PM
  2. Deanig_12's Avatar
    you tryed wipeing and reloading your os?
    01-12-13 07:44 AM
  3. cnncnn's Avatar
    No I didn't. I don't think it would make any difference.

    BB 9900 works fine with every other router I connect to and mobile hotspots (Two routers and one mobile hotspot from Huawei)

    I had the same issue connecting the Window Vista laptop with the sierra hotspot.. I read somewhere I have to download a patch for that ... will do that later
    Deanig_12 likes this.
    01-12-13 06:48 PM
  4. Nightfox111's Avatar
    Have the same issue except, Sierra AC763S is from Rogers... Fix issue with flashing my 9900 to a different firmware.

    BTW, version 7.1.0.825 has the same issue again... you'll have to roll back to the last official version before x.825

    All the best,

    Richard
    02-05-13 01:11 PM
  5. MJRBIM's Avatar
    Had the same issue with my BELL 9900 and the Sierra AC763S from Rogers.

    Have 4 older BELL BlackBerry models (2 x Playbooks & 2 x Smartphones) connecting OK - and a number of DELL laptops.

    Seems strange that a specific version of the FIRMWARE on a specific-model of BlackBerry would cause the Sierra AC763S to go into a re-boot loop, but it is 100% confirmed. I have had ZERO issues with the Sierra AC763S since I shut-down my BB9900.

    Not going to try to fix the BB9900 here at the lake, will just use the other devices.
    07-13-13 11:06 AM
  6. MJRBIM's Avatar
    1 year later. Issue still the SAME.

    Bell has not updated their Firmware for the BB9900 with a FIX for this issue :

    Package: 7.1.0.2840
    Application: 7.1.0.1047

    Pretty frustrating that these two devices don't "Play Nice" together.
    07-14-14 08:18 PM

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