Battery Level Dropping to Zero
- 11-13-12, 09:47 PM #4
I have the same problem as you but I don't think its an OS problem.. It could be a defective old battery but before assuming that, how about do a battery pull (not reboot). This will actually reset the battery "memory" (StateOfHealth). Reboot and see if the battery is still flat. There are times when the battery is flat and I do a battery pull and when the phone boots up, it goes to 30% again.
Anyway, when its really flat, do a full charge on your phone. This should help for a while but be prepared to get a new battery.
- 11-14-12, 05:21 AM #7
- 11-14-12, 09:35 AM #8
Not sure if this is a battery problem or not, but after moving to OS .714 I've had the same issue as OP. Also noticed once that it dropped to 0 and as soon as I plugged the charger in it jumped to 20% in a matter of seconds. I'd go back in OS, but too busy these days to bother...
- 11-15-12, 10:15 PM #9
Thanks for all of your replies.
I ordered a Momax 1400mAh battery to see if that made a difference. Was OK for one day, but last night it dropped fro 20% down to 0% so it still has the same issue.
Will have a go at re installing the operating system when I get a chance.
- 01-07-13, 02:57 AM #11
- 01-07-13, 08:26 PM #13
this has been happening to me also....i was on .794 when this started. I reloaded the OS if the issue would go away, but it did not. I downgraded to .746 but the issue persisted. I borrowed my daughter's battery which is just 7 months old and the issue disappeared. So i ordered a new battery. Mine is a year and a half old.t. I will update once the new battery arrives.
- 01-07-13, 08:38 PM #14
Just being curious....for those having this same problem, do you use the playbook charger in charging your phone? I use the the playbook charger most of the time in charging my phone since it charges faster than the charger that came with the phone. I suspect, the playbook charger is the culprit. It might have fried my battery in the long term.
- 01-07-13, 10:14 PM #16
- 01-07-13, 10:22 PM #17
EDIT: Just kidding, for some reason the update button didn't appear until after I "downgraded" my software. I'm gonna try a security wipe and reinstall the current version. I'll let you know if that works. If not, I guess I gotta buy a new battery that probably costs more than my device is currently worth (the torch 9850)
EDIT 2: No such luck. Battery died 10 minutes after reinstall (it had 75 percent). Anyone know where I can get a NEW battery for < 5 with tax and shipping included?
Last edited by Marvin-13; 01-07-13 at 11:52 PM.
- CrackBerry Abuser
01-08-13, 07:30 AM #18
- 277 Posts
I had this same problem just the once and it was a software glitch.
A reboot of the phone and its been as good as ever since.
As for chargers - the phone will decide if the charger is valid or not - so using a playbook charger is unlikely to cause/be an issue. Batters *don't* come with specific chargers there generic within spec.
- 01-14-13, 02:13 PM #20
I'm glad to hear that! I ordered a battery online a couple days ago and it should be here sometime next week.... I'm just surprised the batteries can only last a year. My mom has had the Tour since it came out and has never changed the battery and it still works flawlessly.
- CrackBerry User
01-15-13, 10:10 AM #22
- 60 Posts
Battery Level Dropping to Zero
I had this problem as soon as I got the phone out of the box and was fixed until the release of the very las upgrade where it was having trouble transfering back my text messages. I reinstalled without saving any data, and reinstalling everything from Blackberry Protect instead and never had this issue again since.
I've use the playbook's charger all the time and has not giving me any trouble, that has nothing to do with this problem.
Sent from my BlackBerry 9900 using Tapatalk
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