[anon(947910)]

I am using many "Word Substitution" entries to fasten typing of Emails on my 9900. When I upgrade my device to a newer verion of the OS, all these custom entries get lost. Has anyone experienced the same problem and/or know how to solve this?

[PDM]

It seems as if your Custom Word DB may have been corrupted. Try restoring from an older back-up.

[anon(947910)]

No, I don't think that this is possible. I've done this three times with the same result. Restoring from an older backup does also not work. I use line breaks in some substitutions. Could these be causing the problem?

[bbzak]

This is a well known bug which effected many users.
All my word substitution entry backups have always failed.
I use a small app to backup and restore word substitution entries. All word substitution entries are backed up separately to the memory card and restored when needed.

[anon(947910)]

Bbzak, what app are you using? This would help tremendously...

[anon(947910)]

Found the app! It's called "AutoTextBackup" and works like a charm.

[bbzak]

Yes. It is an amazing app and very much recommended for all who face this problem.

[jaydee5799]

Found the app! It's called "AutoTextBackup" and works like a charm.

+1 on AutoText Backup. It's the only thing that has EVER worked to back up word substitution.
Find it here: http://www.tsungsoft.com/AutoTextBackup.php

[FBA]

Been an issue forever, but not from a BES restore. Get the app and call it a day.

[Passagemaker]

I've read most of the forum entries re: word substitutions that do not get backed up and disappear with new software loads. Just happened to me. I religiously back up my 9930 to the desktop manager and have found 375 of my 400+ entries back in a January back up. Any help on how I can get them on my 9930 running 7.1? They are not available to me to simply check the box in selective restore.

[UnInvited]

AutoTextBackup dose not support Arabic letters

[Passagemaker]

I've read most of the forum entries re: word substitutions that do not get backed up and disappear with new software loads. Just happened to me. I religiously back up my 9930 to the desktop manager and have found 375 of my 400+ entries back in a January back up. Any help on how I can get them on my 9930 running 7.1? They are not available to me to simply check the box in selective restore.

I don't think I explained my problem very well. I have a backup of my BB 9930 that has most of my word substitutions. But it is "grayed out" when I try to restore. Can anyone tell me a way to get these back? Thanks!